ET Consultant - Strategy and Operations Function

Job Posting Organization:
The job posting organization is the International Finance Corporation (IFC), which is a member of the World Bank Group (WBG). The WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. Established with 189 member countries and over 120 offices worldwide, the WBG works with both public and private sector partners to invest in groundbreaking projects. The IFC specifically focuses on the private sector in emerging markets, leveraging its capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, the IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, showcasing its commitment to mobilizing private capital and creating a world free of poverty on a livable planet. For more information about the organization, you can visit their website at www.ifc.org.

Job Overview:
The ET Consultant will play a crucial role in supporting the Strategy and Operations function of the CAO (Compliance Advisor Ombudsman) within the IFC. This position is designed for an energetic and efficient professional who is comfortable working in a team setting across various functions. The consultant will be responsible for tracking, coordinating, and providing logistical support related to eligibility and monitoring and evaluation functions. The role will involve serving as the main contact point for the intake of complaints, assisting in the tracking of key milestones related to complaints review, generating analytical documents, and managing correspondence with complainants and stakeholders. The consultant will also collaborate with internal and external stakeholders to capture necessary information for surveys, support survey design, analyze data collected, and manage logistics associated with engagements. This position is integral to ensuring that the CAO's operations run smoothly and effectively, contributing to the overall mission of the IFC and WBG.

Duties and Responsibilities:
The duties and responsibilities of the ET Consultant include:

• Eligibility Reviews (50% of workload): - Serve as the main contact point for the intake of complaints via various CAO channels, including the CAO mailbox, phone, and online form. - Assist the Eligibility Lead in tracking key milestones related to complaints review in CAO’s Case Management System and internal document management portal. - Generate supplemental analytical documents and support the Eligibility Lead in drafting memos as needed. - Participate in and document the Eligibility Team Weekly Meetings and the Eligibility Committee as required. - Manage correspondence with complainants and other internal and external stakeholders. - Oversee logistics, contracting, and payment associated with engagements with complainants and stakeholders, including translators/interpreters as necessary.
• Monitoring and Evaluation (50% of workload): - Collaborate with stakeholders to capture information required for identifying relevant stakeholders to be surveyed. - Support survey design and engage with CAO functions to capture feedback, inputting surveys into Survey Monkey. - Help distribute surveys and track response rates. - Analyze data collected from various stakeholder groups for reporting in the CODE Annual Report. - Transform information from case reports into datasets for analysis and summarization in the CODE Annual Report. - Manage logistics, contracting, and payment associated with engagements with translators and interpreters as needed.

Required Qualifications:
The required qualifications for the ET Consultant position include: - A Master's degree in a relevant field. - A minimum of 3 years of relevant experience in operations, project management, or a related area. - Excellent organizational, administrative, and time management skills, with a proven ability to work efficiently under pressure and meet tight deadlines with minimal supervision. - Experience in gathering, organizing, analyzing, synthesizing, and reporting information, producing meaningful summaries for internal reports. - Ability to handle confidential and sensitive information and engage with complainants in emotionally challenging conversations. - Strong multi-tasking skills and flexibility to adjust and prioritize concurrent assignments to ensure high-quality support to the team. - Full proficiency in oral and written English, with the ability to draft various correspondence and edit materials independently. - Strong interpersonal and communication skills, with the ability to work effectively in a multicultural environment. - Proficiency in Microsoft Office applications, including word processing, spreadsheets, PowerPoint, and database programs, as well as knowledge of SharePoint. - Basic knowledge of procurement, travel, budget, and HR processes. - Data Management and Analysis skills are preferred. - Understanding of multilateral development banks, particularly the World Bank Group, is advantageous.

Educational Background:
The educational background required for the ET Consultant position includes a Master's degree in a relevant field. This advanced degree is essential as it provides the necessary theoretical and practical knowledge required to perform the duties associated with the role effectively. The focus of the degree should ideally be in areas such as international relations, public administration, business administration, or a related discipline that aligns with the responsibilities of the position.

Experience:
The level of experience needed for the ET Consultant position is a minimum of 3 years in a relevant field. This experience should encompass roles that involve operations, project management, or similar functions where the candidate has demonstrated their ability to manage tasks effectively, work under pressure, and engage with diverse stakeholders. The candidate should have a proven track record of successfully handling responsibilities that require analytical skills, organizational abilities, and effective communication.

Languages:
The mandatory language for the ET Consultant position is English, with full proficiency required in both oral and written forms. This proficiency is crucial as the role involves drafting correspondence, engaging with stakeholders, and analyzing data. While English is the primary language, knowledge of additional languages may be considered beneficial but is not explicitly required for this position.

Additional Notes:
The ET Consultant position is a one-year appointment, renewable at the discretion of the World Bank Group, with a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. The position is classified under local recruitment, indicating that it is intended for candidates residing in the local area. The role is full-time, and the selected candidate will be expected to adhere to the values and culture of the World Bank Group, which emphasizes equal opportunity and inclusivity in the workplace.