Management Services Officer

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, established to save lives in emergencies and to use food assistance as a means to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. WFP operates globally, with a mission centered around the belief that food is a fundamental human right. The organization emphasizes diversity and inclusion, encouraging qualified candidates from various backgrounds to apply. WFP has received the Nobel Peace Prize in 2020, highlighting its commitment to humanitarian efforts. The organization invests in the personal and professional development of its employees through various training and mentorship programs, fostering a multicultural working environment across its numerous country, regional, and global offices.

Job Overview:
The Management Services Officer role at WFP is pivotal in ensuring the effective delivery of high-quality, client-focused, and cost-effective services that support the implementation of food assistance programs. This position is based in Ouagadougou, Burkina Faso, and reports directly to the Head of Unit. The incumbent will play a crucial role in managing resources, infrastructure, logistics, and support staff while ensuring compliance with WFP standards. The role involves contributing to the implementation of WFP programs by ensuring a functional, safe, and efficient working environment that supports operational teams and partners. The officer will be responsible for assisting in the preparation of Management Services components of WFP’s Country Strategic Planning and Resource Planning, aligning with both country and WFP’s broader strategies and policies to facilitate efficient service delivery.

Duties and Responsibilities:
The duties and responsibilities of the Management Services Officer include, but are not limited to:

• Assisting with the preparation of Management Services components of WFP’s Country Strategic Planning (CSP) and Resource Planning to ensure alignment with strategic objectives.
• Supporting the preparation of functional annual plans and the implementation of policies, procedures, processes, standards, and systems.
• Collating data and preparing basic analyses to support efficient planning and decision-making.
• Identifying resource requirements to enhance efficiency, cost-effectiveness, and timeliness of operations.
• Maintaining working relationships with internal and external stakeholders, including other UN agencies and government entities.
• Providing suggestions for improvements related to Occupational Safety and Health (OSH).
• Promoting environmental sustainability through role modeling actions that drive sustainability.
• Utilizing digital tools and applications to enhance operational workflows and customer service.
• Assisting with UN Reform related inter-agency initiatives to achieve cost savings and enhance service quality. 1
• Supporting field missions by documenting issues and proposing solutions. 1
• Organizing and designing learning initiatives to build capacity among WFP staff and partners. 1
• Following standard emergency preparedness and response practices to support rapid deployment of resources to affected areas. 1
• Other duties as assigned.

Required Qualifications:
The required qualifications for the Management Services Officer position include:

• An advanced university degree in Business/Public Administration, Engineering, or a relevant field related to office management and administration. Alternatively, a first university degree with additional years of related work experience and/or training/courses may be considered.
• Some experience and/or training in at least one Management Services line of business, such as asset management, facilities management, fleet management, or travel.
• Experience in deriving insights from data, trends, and performance metrics is desirable.
• At least 1 year of relevant experience at a responsibility level for candidates with a master's degree, or at least 3 years for those with a bachelor's degree.

Educational Background:
Candidates must possess an advanced university degree in Business Administration, Management, or a related field. Alternatively, a first university degree with additional years of relevant work experience and/or training may be acceptable. The educational background should ideally align with the responsibilities of office management and administration.

Experience:
The position requires at least 1 year of relevant experience at a responsibility level for candidates holding a master's degree, or at least 3 years of relevant experience for those with a bachelor's degree. Experience in administrative and operational support, preferably within international organizations, is essential. Familiarity with humanitarian or development contexts is also beneficial.

Languages:
Fluency in French is mandatory, along with a working knowledge of English. Additional languages, particularly local languages, are considered a plus and may enhance a candidate's profile.

Additional Notes:
This position is full-time and based in Ouagadougou, Burkina Faso. The role is classified at the NOA level, indicating a junior professional level within the organization. WFP is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any fees for applications or recruitment processes. Selected candidates will undergo rigorous reference and background checks to ensure compliance with WFP's standards of integrity and professionalism.