Retail Store Manager

Job Posting Organization:
Save the Children Australia is a prominent non-profit organization dedicated to improving the lives of children and communities in need. Established with a mission to ensure that every child has the opportunity to grow up healthy, educated, and safe, Save the Children operates in numerous countries around the world, focusing on various programs that address child welfare, education, health, and protection. The organization prides itself on its commitment to creating lasting change and empowering communities through sustainable initiatives. With a diverse workforce and a strong emphasis on teamwork, Save the Children Australia fosters an inclusive environment where every employee can contribute to the mission and feel valued. The organization is known for its innovative approaches to fundraising and community engagement, particularly through its retail operations, which not only generate revenue but also raise awareness about the issues facing children globally.

Job Overview:
As the Retail Store Manager for the new concept Croydon Op Shop, you will play a crucial role in leading a team of volunteers and driving the retail vision of Save the Children Australia. This position is not just about managing a store; it is about making a significant impact in the community and contributing to the organization's mission of supporting children in Australia and beyond. You will be responsible for creating an exceptional shopping experience that reflects the values of Save the Children, while also maximizing profits to fund vital programs. Your leadership will inspire your team to deliver outstanding customer service, and you will be at the forefront of local marketing efforts to engage the community. This role requires a dynamic individual who is passionate about retail and committed to making a difference in the lives of children.

Duties and Responsibilities:

• Lead and support a diverse team of volunteers to deliver exceptional customer service and achieve store targets.
• Provide ongoing mentoring, coaching, training, and support for volunteers to enhance their skills and performance.
• Assist in the development and execution of marketing campaigns and promotional activities to drive sales and community engagement.
• Manage the volunteer roster, ensuring shifts are adequately covered and volunteers are supported.
• Collaborate with the retail team to implement strategies that maximize profits while maintaining the store's mission-driven focus.
• Foster a positive and collaborative team environment that encourages creativity and innovation.
• Monitor store performance metrics and report on progress towards targets.
• Engage with the local community to build relationships and promote the store's initiatives and offerings.

Required Qualifications:

• Proven leadership experience in a retail environment, with a strong focus on customer service and team management.
• Excellent communication and interpersonal skills, with the ability to inspire and motivate a diverse team.
• Strong organizational skills and the ability to manage multiple tasks effectively.
• A proactive approach to problem-solving and the ability to think creatively to overcome challenges.
• Flexibility to work weekends and adapt to changing priorities in a dynamic retail setting.
• A genuine passion for the mission of Save the Children and a commitment to making a positive impact in the community.

Educational Background:
A minimum of a high school diploma is required, with preference given to candidates who have completed further education in business, management, or a related field. Relevant certifications in retail management or customer service training would be advantageous.

Experience:
Candidates should have at least 2-3 years of experience in a retail management role, with a demonstrated track record of achieving sales targets and leading teams. Experience working with volunteers or in a non-profit environment is a plus, as is familiarity with community engagement and marketing strategies.

Languages:
Fluency in English is mandatory, as effective communication with customers and team members is essential. Additional language skills would be considered an asset, particularly in communities with diverse populations.

Additional Notes:
This position is full-time and based in Croydon, South Australia. The role offers a competitive salary along with superannuation and full salary packaging benefits. Save the Children Australia is committed to diversity and inclusion, and encourages applications from individuals of all backgrounds. The organization also provides support for workplace wellness through its Employee Wellbeing Program and offers individual learning plans for career development. All employees are required to undergo a National Police Check and a Working with Children Check as part of the organization's commitment to child safety.