Office Support Assistant, Messenger

Job Posting Organization:
FHI 360 is a nonprofit organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions for human development. Established in 1980, FHI 360 operates in more than 60 countries and has a diverse workforce of over 4,000 employees. The organization focuses on various sectors including health, education, and economic development, striving to create a positive impact in communities around the world. FHI 360 is committed to equal opportunity and affirmative action, ensuring that all individuals have access to employment opportunities without discrimination.

Job Overview:
The Office Support Assistant plays a crucial role in ensuring the smooth operation of daily office activities. This position is responsible for providing essential administrative, logistical, and hospitality support to both staff and visitors. Key functions include managing mail and courier services, welcoming guests, maintaining an organized office environment, and assisting in the coordination of meetings and events. The role demands a high level of reliability, attention to detail, and a service-oriented mindset. The Office Support Assistant must be flexible and willing to perform a variety of tasks as needed, all while adhering to established procedures and guidelines. Close supervision and frequent feedback from the manager are integral to this position, ensuring that tasks are completed efficiently and effectively.

Duties and Responsibilities:
The Office Support Assistant is tasked with a variety of responsibilities that include: managing incoming and outgoing mail, courier, and freight services for both domestic and international deliveries; receiving and assisting visitors and external guests; providing photocopying and document handling support; maintaining a clean and orderly office environment, which includes daily cleaning tasks; supporting internal meetings and workshops by arranging logistics, refreshments, and setup; serving tea and coffee to staff as instructed; maintaining supply and sign-up logs; providing ad-hoc support to staff based on operational needs; and performing other duties as assigned by the supervisor. The role requires the ability to handle routine tasks with established procedures and to refer non-standard issues to the supervisor for guidance. Errors in this position are easily detectable and typically result in minor disruptions.

Required Qualifications:
Candidates must possess a Higher Secondary School Certificate or GED Diploma, or an equivalent international qualification. Additionally, applicants should have 4 to 5 years of experience in office support or administration, demonstrating familiarity with office procedures, standards, and equipment. The ability to read, write, and speak English is essential, along with fluency in the local language. The position requires a service-oriented approach and the ability to perform tasks efficiently under supervision.

Educational Background:
The educational requirement for this position includes a Higher Secondary School Certificate or a GED Diploma, or an equivalent qualification recognized internationally. This educational background ensures that candidates have the foundational knowledge necessary for effective office support and administration.

Experience:
The ideal candidate should have between 4 to 5 years of relevant experience in office support or administrative roles. This experience should include familiarity with standard office procedures, equipment, and the ability to manage various administrative tasks effectively. Candidates should demonstrate a history of reliability and efficiency in their previous roles.

Languages:
Proficiency in English is mandatory, as the role requires effective communication with staff and visitors. Additionally, fluency in the local language is required to facilitate interactions within the office environment. Knowledge of other languages may be considered an asset but is not mandatory.

Additional Notes:
This position is based in Dhaka, Bangladesh, and is subject to the organization's policies regarding equal opportunity and affirmative action. FHI 360 emphasizes a commitment to safeguarding and preventing abuse, exploitation, and harassment in all work environments. The organization also conducts thorough screening checks for all employment offers, including reference and criminal record checks. FHI 360 offers a competitive benefits package and promotes a healthy work/life balance for its employees.