Online Volunteer

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the protection and development of children, particularly in developing countries. UNICEF mobilizes resources and political will to support countries in forming policies and delivering services for children and their families. It prioritizes the most disadvantaged children, including those affected by war, disasters, and extreme poverty, and works in coordination with UN partners to respond to emergencies. UNICEF's mission is guided by the Convention on the Rights of the Child, aiming to promote equal rights for women and girls and support their participation in community development. The organization is non-partisan and committed to ethical practices in all its operations.

Job Overview:
The Online Volunteer position at UNICEF involves providing emotional support and prevention assistance through a call center service in Bolivia. Volunteers will work in shifts of 8-10 hours per week, offering their services during agreed-upon hours. This role is designed to help mitigate the emotional impact of violence on the Bolivian population, particularly focusing on vulnerable groups such as women in violent contexts, migrants, and the LGBTQI+ community. Volunteers will undergo comprehensive training on UNICEF's protocols for case management and call center operations, ensuring they are well-equipped to handle sensitive situations. The position emphasizes the importance of ethical conduct and confidentiality, with ongoing monitoring and support from supervisors. Volunteers are encouraged to actively participate in synchronous training sessions and other activities organized by UNICEF Bolivia, enhancing their skills and knowledge in emotional support and violence prevention.

Duties and Responsibilities:

• Provide emotional support and prevention assistance to the Bolivian community through a call center service.
• Work in shifts of 8-10 hours per week, adhering to schedules set by supervisors.
• Participate in comprehensive training on UNICEF's protocols for case management and call center operations.
• Engage in continuous learning through mandatory self-guided courses and optional specialized training.
• Maintain confidentiality and ethical standards in all interactions with beneficiaries.
• Report any emotional discomfort or ethical concerns to the designated supervisor immediately.
• Collaborate with other volunteers and supervisors to ensure effective service delivery.
• Support individuals of all ages, prioritizing vulnerable populations.
• Create a distraction-free workspace to ensure high-quality service. 1
• Complete all required training and participate in periodic activities organized by UNICEF.

Required Qualifications:

• Strong communication skills, both verbal and written.
• Ability to provide emotional support and handle sensitive situations with care.
• Commitment to confidentiality and ethical standards.
• Basic computer skills and familiarity with call center operations.
• Willingness to participate in training and continuous learning.
• Flexibility to work in shifts and adapt to changing schedules.
• Empathy and understanding of the challenges faced by vulnerable populations.

Educational Background:
A background in psychology, social work, counseling, or a related field is preferred. However, candidates with relevant experience and skills may also be considered. Completion of training courses related to emotional support and crisis intervention is advantageous.

Experience:
Previous experience in providing emotional support, counseling, or working in a call center environment is highly desirable. Experience working with vulnerable populations or in humanitarian settings will be considered an asset. Volunteers should be comfortable handling sensitive topics and have the ability to remain calm under pressure.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Knowledge of additional languages, particularly indigenous languages or English, is a plus but not required.

Additional Notes:
This is a volunteer position with a commitment to work 8-10 hours per week. The role is remote, allowing volunteers to work from home. Volunteers must have a reliable internet connection and a computer that meets the specified technical requirements. Participation in training sessions and adherence to ethical guidelines is mandatory. The position is designed to ensure a safe and positive contribution to the project, with ongoing support from UNICEF Bolivia.