Online Volunteer

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the protection and development of children, particularly in developing countries. UNICEF mobilizes resources and political will to support countries in creating policies and services for children and their families. The organization prioritizes the most disadvantaged children, including those affected by war, disasters, and extreme poverty, and works to ensure their rights are upheld in emergencies. UNICEF's mission is guided by the Convention on the Rights of the Child, aiming to promote equal rights for women and girls and their full participation in community development. The organization is committed to non-partisanship and discrimination-free cooperation, ensuring that the most vulnerable populations receive the support they need to thrive.

Job Overview:
The Online Volunteer position involves providing emotional support and prevention assistance to the Bolivian community through a call center service. Volunteers will work in shifts of 8-10 hours per week, during hours agreed upon with their direct supervisor. The role requires participation in comprehensive training on care protocols, case reception, call center management, and remote interaction tools. Volunteers will support individuals of all ages, with a focus on vulnerable populations such as women in violent contexts, migrants, and the LGBTQI+ community. The position emphasizes ethical and emotional safety, requiring volunteers to adhere to strict guidelines and report any issues to their supervisor. Continuous monitoring of the assignment will be conducted by UNICEF Bolivia to ensure the integrity and safety of both volunteers and beneficiaries.

Duties and Responsibilities:
Volunteers will be responsible for providing emotional support and assistance through a call center, working in shifts as assigned. They will participate in training sessions to learn about care protocols and call center operations. Volunteers must maintain confidentiality and ethical standards, reporting any emotional distress or technical issues to their supervisor. They are expected to actively engage in synchronous training and periodic activities organized by UNICEF Bolivia, complete mandatory self-guided courses, and may opt for additional specialized training. Volunteers will need to ensure they have a suitable workspace free from distractions and possess the necessary technical equipment to perform their duties effectively.

Required Qualifications:
Candidates must demonstrate a commitment to UNICEF's mission and values, possess strong communication skills, and have the ability to provide emotional support. They should be adaptable, empathetic, and capable of working in a sensitive environment. Volunteers must also be willing to participate in training and adhere to ethical guidelines throughout their assignment. Technical proficiency in using computers and call center software is essential, along with the ability to work collaboratively with supervisors and other volunteers.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in psychology, social work, or a related field is preferred. Volunteers should have a strong understanding of emotional support practices and be familiar with the challenges faced by vulnerable populations in Bolivia.

Experience:
Previous experience in providing emotional support, counseling, or working in a call center environment is highly desirable. Candidates should have a demonstrated ability to handle sensitive situations and provide support to individuals in distress. Experience working with diverse populations, particularly in a humanitarian context, is an asset.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Knowledge of additional languages, particularly indigenous languages or English, is considered a plus and may enhance the volunteer's ability to connect with a broader range of individuals.

Additional Notes:
The position is voluntary and does not offer financial compensation. Volunteers are expected to commit to the specified hours and participate in training sessions. The role is designed to be flexible, allowing volunteers to manage their time effectively while contributing to a meaningful cause. Volunteers will receive ongoing support and supervision from UNICEF Bolivia staff throughout their assignment.