Voluntario(a) en Línea

Job Posting Organization:
UNICEF, established by the United Nations General Assembly, is dedicated to advocating for the protection of children's rights and ensuring their basic needs are met. The organization operates globally, focusing on the most disadvantaged children and mobilizing resources to support their development. UNICEF's mission is guided by the Convention on the Rights of the Child, emphasizing the importance of children's rights as universal imperatives for human progress. The organization works in various countries, particularly in developing regions, to promote policies and services that benefit children and their families. UNICEF also responds to emergencies to protect children's rights and collaborates with partners to achieve sustainable development goals.

Job Overview:
The position of Voluntario(a) en Línea involves providing emotional support and psychoeducational counseling to the Bolivian community through a call center service. Volunteers will work in shifts, contributing 6 to 10 hours per week, with schedules coordinated with professional teams. The role requires volunteers to undergo extensive training on care protocols, including first aid and emotional support. Volunteers will receive supervision and support from coordinators and are encouraged to participate in online workshops and training sessions related to mental health and violence prevention. This role is crucial in addressing the mental health needs of the population and providing necessary support during challenging times.

Duties and Responsibilities:

• Provide emotional support and psychoeducational counseling to callers in Bolivia through a call center service.
• Work in shifts, contributing 6 to 10 hours per week, with schedules coordinated with the professional team.
• Undergo extensive training on care protocols, including first aid and emotional support.
• Participate in online workshops and training sessions offered by UNICEF Bolivia, focusing on mental health and violence prevention.
• Maintain a professional and supportive demeanor while interacting with callers.
• Ensure a quiet and interference-free workspace during call sessions.
• Collaborate with coordinators for supervision and support throughout the volunteering period.
• Complete all required training and workshops to receive certification for participation.

Required Qualifications:

• A strong commitment to supporting the mental health and well-being of the Bolivian community.
• Ability to communicate effectively and empathetically with individuals in distress.
• Basic knowledge of mental health issues and support techniques is preferred.
• Willingness to learn and participate in training sessions and workshops.
• Good organizational skills to manage time effectively during shifts.
• Technical proficiency in using computers and call center software.

Educational Background:
While specific educational qualifications are not explicitly stated, a background in psychology, social work, or related fields would be beneficial. Volunteers should have a basic understanding of mental health principles and practices, which can be enhanced through the training provided by UNICEF.

Experience:
Previous experience in counseling, social work, or related fields is advantageous but not mandatory. Volunteers should demonstrate a willingness to learn and adapt to the requirements of the role. Experience in working with diverse populations and understanding cultural sensitivities is a plus.

Languages:
Fluency in Spanish is mandatory, as the service is provided to the Bolivian community. Knowledge of indigenous languages such as Aymara and Quechua is highly desirable, as it would enhance communication with a broader range of individuals seeking support.

Additional Notes:
This is a volunteer position, and as such, it does not offer monetary compensation. Volunteers will receive certificates upon successful completion of all training and workshops, including a Certificate of Volunteering. The role is part-time, with flexible hours based on coordination with the professional team. Volunteers are expected to have a reliable computer with Windows 10 or later, or a MAC with Catalina or later, a stable internet connection, and a quiet workspace to ensure effective communication.