Telecommunications Assistant

Job Posting Organization:
The position is located within the United Nations Office at Vienna, specifically in the Information Technology Service (ITS) under the Division for Management (DM). The UNOV/UNODC is dedicated to promoting international cooperation in the fight against drugs and crime, and it operates in various countries around the world. The organization aims to uphold the principles of the United Nations Charter and works towards achieving peace, security" style="border-bottom: 1px dotted #007bff !important;">security, and human rights globally. The UNOV/UNODC employs a diverse workforce and is committed to creating an inclusive environment that respects and values diversity.

Job Overview:
The Telecommunications Assistant will play a crucial role in the Service Design and Provisioning Team (SDP) within the Information Technology Service (ITS). This position involves direct supervision by the Senior Information Technology Assistant and overall supervision by the Service Delivery Officer. The incumbent will be responsible for managing telecommunications services, including mobile telephony, audio/video conferencing, and administrative coordination. The role requires a proactive approach to ensure optimal technical operations and support for users, including monitoring consumption, coordinating transitions to new providers, and maintaining databases related to telecommunication inventory and billing. The Telecommunications Assistant will also provide technical assistance and support for mobile communications-related issues, ensuring effective communication and collaboration within the organization.

Duties and Responsibilities:
The Telecommunications Assistant will have a wide range of responsibilities, including acting as the focal point for official mobile telephony, monitoring users' consumption, coordinating transitions to new providers, maintaining telecommunication databases, and providing support for audio/video conferencing setups. The incumbent will also be responsible for evaluating new IT tools, preparing training materials, assisting with data collection and analysis, and performing other work-related duties as required. Specific tasks include coordinating VPN management, conducting technical evaluations for procurement, and assisting colleagues in the Webcasting office. The role requires strong organizational skills to distribute work assignments, monitor progress, and liaise with other areas of ITS to facilitate service requests.

Required Qualifications:
Candidates must possess a high school diploma or equivalent. A minimum of seven years of progressively responsible experience in office automation, telecommunications, and related functions is required. This experience can be reduced to five years for candidates with a first-level university degree or higher. Solid knowledge and experience with videoconferencing devices and mobile communications services are essential. Experience in providing conference support and guiding teams is desirable. Familiarity with the United Nations Secretariat or similar international organizations is also an advantage.

Educational Background:
The minimum educational requirement for this position is a high school diploma or equivalent. However, candidates with a first-level university degree or higher may have their relevant experience requirement reduced, indicating that higher education is valued and can enhance a candidate's eligibility for the role.

Experience:
The position requires a minimum of seven years of progressively responsible experience in office automation and telecommunications-related functions. This includes experience with software, local area networks, hardware/software configuration, and troubleshooting. Candidates with a first-level university degree or higher may qualify with five years of relevant experience. Experience with videoconferencing devices and providing mobile communications services is mandatory, while experience in conference support and team guidance is considered desirable. Previous work experience within the United Nations or similar international organizations is also advantageous.

Languages:
Fluency in English is required for this position, as it is one of the working languages of the United Nations Secretariat. Knowledge of German, the local language, is desirable, and proficiency in another official United Nations language is considered an advantage. This multilingual requirement reflects the international nature of the organization and the need for effective communication across diverse teams.

Additional Notes:
This position is subject to local recruitment, meaning applicants must be authorized to work for the United Nations in Vienna. Eligible applicants selected from outside the duty station will be responsible for their relocation expenses. Staff members recruited locally are not eligible for allowances or benefits exclusive to international recruitment. The United Nations emphasizes the importance of diversity and inclusion in its workforce and is committed to creating a respectful environment. Reasonable accommodations may be provided for applicants with disabilities during the recruitment process. The organization does not charge any fees at any stage of the recruitment process.