IT Integration Specialist

Job Posting Organization:
The job is posted by UNESCO, which stands for the United Nations Educational, Scientific and Cultural Organization. Established in 1945, UNESCO aims to promote peace and security" style="border-bottom: 1px dotted #007bff !important;">security through international cooperation in education, the sciences, and culture. The organization has a mission to contribute to the building of peace, the eradication of poverty, sustainable development, and intercultural dialogue. UNESCO operates in over 190 countries and has a diverse workforce of approximately 2,000 employees. The organization is headquartered in Paris, France, and is known for its commitment to fostering global collaboration and understanding through its various programs and initiatives.

Job Overview:
The IT Integration Specialist position is situated within the Bureau of Digital Business Solutions (DBS) at UNESCO, specifically in the Administration and Management Sector. This role is crucial for the implementation of digital technologies that support UNESCO's mission and program delivery. The DBS serves as the Secretariat for the organization's digital transformation governance, facilitating the development of the One-UNESCO Digital Strategy. The IT Integration Specialist will be responsible for designing, implementing, and maintaining integration solutions within UNESCO's IT ecosystem, primarily using MuleSoft. This position requires a strong focus on ensuring seamless data flow and interoperability across various enterprise applications and services, which is essential for the effective functioning of the organization. The role demands collaboration with cross-functional teams and external partners to understand integration requirements and provide technical expertise in selecting appropriate solutions. The specialist will also be expected to stay updated with the latest integration methodologies and continuously seek opportunities for process optimization and innovation.

Duties and Responsibilities:
The duties and responsibilities of the IT Integration Specialist include:

• Integration Design and Development: Design and develop integration solutions using MuleSoft, particularly between Salesforce and SAP, while also implementing APIs, web services, and data integration workflows. Ensure adherence to best practices for secure and efficient integrations and maintain comprehensive documentation for integration designs and procedures.
• Integration Support and Maintenance: Monitor and troubleshoot integration processes, resolving issues as they arise. Perform regular maintenance and updates on integration platforms to ensure optimal performance and collaborate with IT support teams to manage incidents related to integrations.
• Stakeholder Collaboration: Work closely with cross-functional teams to understand integration requirements and liaise with external vendors for support. Provide technical guidance to stakeholders in selecting suitable integration solutions.
• Platform Expertise and Continuous Improvement: Stay informed about new features in MuleSoft and integration methodologies, continuously identifying opportunities to enhance integration processes and system performance. Drive automation and innovation in integration solutions to improve productivity and reduce manual intervention.

Required Qualifications:
The position requires an advanced university degree (Master's or equivalent) in Computer Science, Information/Digital Technology, or a related field. Candidates must have a minimum of two years of experience in the field, with at least one year at the international level. Extensive experience with MuleSoft and other integration platforms is essential, along with a strong understanding of IT tools and their connection to business processes. Candidates should have experience managing relationships with key stakeholders and the ability to explain technical concepts in a customer-friendly manner. A service-oriented mindset and a focus on customer experience are also crucial for this role.

Educational Background:
Candidates must possess an advanced university degree (Master's or equivalent) in Computer Science, Information/Digital Technology, or a related field. This educational background is essential for understanding the complexities of integration solutions and the technical requirements of the role.

Experience:
The ideal candidate should have a minimum of two years of relevant work experience in Computer Science, Information/Digital Technology, or a related field. This experience should include at least one year at the international level, demonstrating the ability to operate with minimal supervision and exercise independent judgment. Candidates should have a solid understanding of integration platforms and experience in client-facing roles, managing interactions with both internal and external stakeholders.

Languages:
Excellent knowledge of English, both written and spoken, is mandatory for this position. A working knowledge of French is desirable, and familiarity with other official UNESCO languages such as Arabic, Chinese, Russian, and Spanish is considered an asset.

Additional Notes:
The position is a temporary appointment with an initial duration of 6 months, with the possibility of renewal based on funding and performance. The role is full-time and open to both internal and external candidates. UNESCO offers a competitive salary, with the approximate annual starting salary for this position being $81,45

• Benefits may include 30 days of annual leave, family allowance, medical insurance, and a pension plan. The organization emphasizes diversity and encourages applications from candidates of various backgrounds, including those from under-represented Member States, minority groups, and individuals with disabilities.