Consultant for Conflict Resolution

Job Posting Organization:
The Office of the United Nations Ombudsman and Mediation Services (UNOMS) was established as an informal pillar of the internal system of administration of justice within the United Nations. Its mission is to provide impartial and neutral services to address work-related concerns of UN personnel. The organization operates with principles of independence, neutrality, confidentiality, and informality, ensuring that employees can seek assistance without fear of repercussions. UNOMS aims to foster a harmonious workplace environment by resolving conflicts and providing systemic feedback to the organization based on observed trends in workplace disputes. The office engages with UN employees who voluntarily reach out for support, and it has a commitment to building the capacity of staff to manage conflicts effectively through training and coaching. The UNOMS operates globally, serving personnel across various UN offices and missions.

Job Overview:
The Consultant for Conflict Resolution is expected to deliver a comprehensive range of informal dispute resolution services to UN personnel, utilizing both in-person and virtual engagement methods. The consultant's role is crucial in maintaining confidentiality while handling sensitive cases assigned directly from the Office of the Ombudsman. The consultant will also provide systemic feedback to the Regional Ombudsman when patterns of conflict are observed in the cases received. This position requires a strong commitment to neutrality and confidentiality, as the consultant will be working with individuals in conflict situations, helping them navigate their issues and find resolutions. The consultant will not be required to submit formal reports, allowing for a more flexible and responsive approach to conflict resolution.

Duties and Responsibilities:
The Consultant for Conflict Resolution will be responsible for providing alternative dispute resolution services to employees of the United Nations Secretariat and other offices served by the informal pillar of the Administration of Justice system. Key responsibilities include conducting mediation sessions to assist all parties in resolving workplace conflicts through a voluntary and confidential process, acting as a neutral third-party facilitator. The consultant will maintain impartiality and confidentiality while gathering relevant information to help identify issues and interests, exploring options, and generating solutions. Additionally, the consultant will offer expert advice on the most suitable dispute resolution techniques tailored to the needs of the visitors. Building relationships with visitors and advising them on available services from UNOMS is essential, as is following up to receive feedback and inform visitors of further assistance options.

Required Qualifications:
Candidates must possess an advanced university degree (Master’s degree or equivalent) in conflict resolution, law, social sciences, or a related field. Alternatively, a first university degree combined with relevant qualifications and experience may be accepted in lieu of the advanced degree. A minimum of seven years of progressively responsible professional experience in workplace mediation, workplace dispute resolution, legal, or a related field is required. Additionally, training or work experience in conflict resolution, including mediation, is essential. Experience in an international organizational setting is desirable, as it provides context for understanding the complexities of workplace dynamics within the UN framework.

Educational Background:
The educational background required for this position includes an advanced university degree (Master’s degree or equivalent) in fields such as conflict resolution, law, social sciences, or a related discipline. In cases where candidates possess a first university degree, they must also demonstrate a relevant combination of qualifications and experience that aligns with the responsibilities of the role. This educational foundation is critical for understanding the legal and social frameworks within which conflict resolution operates, particularly in a diverse and international environment like the United Nations.

Experience:
The position requires a minimum of seven years of progressively responsible professional experience in areas such as workplace mediation, workplace dispute resolution, or legal fields. This level of experience is necessary to ensure that the consultant can effectively navigate complex interpersonal dynamics and provide valuable insights and resolutions to conflicts. Candidates should have a proven track record of successfully managing disputes and facilitating resolutions in a professional setting, ideally within an international organization, which would enhance their understanding of the unique challenges faced by UN personnel.

Languages:
Fluency in written and oral English is mandatory, as it is the primary working language of the United Nations. Additionally, proficiency in either Chinese or Spanish is required, as these languages are also significant within the UN context. This multilingual capability is essential for effectively communicating with a diverse range of personnel and ensuring that all parties involved in conflict resolution can engage fully in the process.

Additional Notes:
The position is remote and expected to last for a duration of six months. It is important to note that the United Nations does not charge any fees at any stage of the recruitment process, including application, interview, or training. This policy underscores the organization's commitment to transparency and fairness in its hiring practices. Furthermore, the UN does not request information regarding applicants' bank accounts, ensuring that candidates can apply without concerns about financial exploitation.