Coordinatrice ou Coordinateur Support Informatique

Job Posting Organization:
The organization is dedicated to providing comprehensive support in the field of information technology. Established with the mission to enhance operational efficiency through innovative IT solutions, the organization has grown to employ over 500 professionals across various sectors. It operates in multiple countries, focusing on delivering high-quality IT services and support to its clients.

Job Overview:
The position of Coordinatrice ou Coordinateur Support Informatique involves overseeing the IT support operations within the organization. The individual will be responsible for ensuring that all IT systems are functioning optimally and that users receive the necessary support for their technical issues. This role requires a proactive approach to problem-solving and the ability to communicate effectively with both technical and non-technical staff. The coordinator will also be expected to implement IT policies and procedures, manage support tickets, and provide training to users on new technologies and systems. Additionally, the role may involve collaborating with other departments to identify areas for improvement in IT services and support.

Duties and Responsibilities:

• Manage and oversee the IT support team to ensure timely and effective resolution of technical issues.
• Develop and implement IT support policies and procedures to enhance service delivery.
• Monitor support ticketing systems and ensure that all requests are addressed promptly.
• Provide training and support to staff on IT systems and applications.
• Collaborate with other departments to assess their IT needs and provide appropriate solutions.
• Conduct regular assessments of IT systems to identify areas for improvement.
• Maintain documentation of IT processes and user guides.
• Stay updated on the latest IT trends and technologies to ensure the organization remains competitive.

Required Qualifications:

• Strong knowledge of IT support processes and best practices.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, to interact with users at all levels.
• Experience in managing a team and providing leadership in a technical environment.
• Proficiency in various operating systems and software applications commonly used in the organization.

Educational Background:
A bachelor's degree in Information Technology, Computer Science, or a related field is required. Additional certifications in IT support or project management are highly desirable and will be considered an asset.

Experience:
A minimum of 3-5 years of experience in IT support or a related field is required. Previous experience in a supervisory or managerial role is preferred, as the position involves leading a team of IT support professionals.

Languages:
Fluency in French is mandatory, as it is the primary language of communication within the organization. Proficiency in English is also highly desirable, as it may be necessary for communication with international teams and stakeholders.

Additional Notes:
This position is a full-time role based in France. The organization is open to recruiting nationally and may consider international candidates depending on their qualifications. Compensation will be competitive and commensurate with experience, and benefits will include health insurance, paid time off, and opportunities for professional development.