Operations Manager

Job Posting Organization:
Mercy Corps is a leading global organization that operates in more than 40 countries worldwide. Founded with the belief that a better world is possible, Mercy Corps partners with communities to implement bold solutions that help people overcome adversity and build stronger communities from within. The organization is committed to addressing the challenges faced by vulnerable populations in disaster and hardship situations, and it strives to create a positive impact through its various programs and initiatives.

Job Overview:
The Operations Manager role at Mercy Corps Europe (MCinE) is pivotal in overseeing the operations and data protection functions within the organization. This position is responsible for leading a dedicated team that manages operational and facility management functions across various European offices, including those in the UK, The Hague, and Brussels. The Operations Manager is tasked with ensuring that the operational support provided allows team members to focus on their core activities, thereby enhancing workplace effectiveness. Additionally, the role involves developing and implementing a compliance program that aligns with the UK European General Data Protection Regulation and EU GDPR, ensuring that the organization adheres to its globally applicable data protection policy framework. The Operations Manager will report to the director" style="border-bottom: 1px dotted #007bff !important;">Senior Director of Compliance, Governance & Risk, and will collaborate closely with various departments, including IT, Finance, and People teams, while also supervising team members located in different European locations.

Duties and Responsibilities:
The Operations Manager will manage a small team responsible for the professional management of all MCinE operations functions, which includes facilities management in the UK (Edinburgh, London), The Hague, and Brussels. Key responsibilities include developing and implementing operational policies and procedures that align with the organization's mission, managing onsite space use strategies, conducting reviews of office space efficacy, overseeing offsite document storage and archiving management, and liaising with landlords and serviced office providers to ensure compliance with lease agreements. The role also involves ensuring that facility systems and equipment operate properly, coordinating maintenance and repairs, leading office greening initiatives, acting as the Health and Safety Officer, maintaining safety and emergency preparedness plans, and managing the data protection program, including overseeing training and handling data subject rights requests.

Required Qualifications:
Candidates for the Operations Manager position should possess strong leadership skills and the ability to manage a diverse team effectively. They should have a solid understanding of operational management, data protection regulations, and health and safety standards. Excellent communication and interpersonal skills are essential, as the role requires collaboration with various departments and external partners. The ideal candidate should also demonstrate problem-solving abilities and a proactive approach to managing operational challenges.

Educational Background:
A bachelor's degree in business administration, operations management, or a related field is required for this position. Advanced degrees or certifications in relevant areas such as project management, facilities management, or data protection would be advantageous and may enhance a candidate's qualifications.

Experience:
Candidates should have a minimum of 5 years of experience in operations management or a related field, with a proven track record of managing teams and overseeing operational functions. Experience in the non-profit sector or with international organizations is highly desirable, as is familiarity with data protection regulations and compliance requirements.

Languages:
Fluency in English is mandatory for this position, as it is the primary language of communication within the organization. Proficiency in additional languages, particularly those relevant to the regions where Mercy Corps operates, would be considered a valuable asset and could enhance a candidate's suitability for the role.

Additional Notes:
This position is full-time and may involve occasional travel to various Mercy Corps locations across Europe. The Operations Manager will be expected to work collaboratively with international teams and may be involved in recruiting efforts for operational staff. Compensation and benefits will be commensurate with experience and aligned with Mercy Corps' organizational policies.