Stagiaire Community Feedback Mechanism

Job Posting Organization:
The Norwegian Refugee Council (NRC) is a global humanitarian organization dedicated to assisting individuals who have been forced to flee their homes due to conflict, persecution, or natural disasters. Established to provide high-quality aid and defend the rights of refugees and internally displaced persons, NRC operates in numerous countries around the world, tackling some of the most dangerous and challenging crises. The organization emphasizes professional growth, innovative teamwork, and a supportive culture, fostering an environment where employees at all levels are given responsibilities and encouraged to engage in open dialogue with management. NRC is committed to diversity, equity, and inclusion, ensuring that all employees contribute to a safe and respectful workplace. The organization also prioritizes safeguarding, with a zero-tolerance policy towards exploitation and abuse.

Job Overview:
The position of Stagiaire Community Feedback Mechanism is designed to support the NRC team in coordinating community feedback mechanisms. The intern will gain valuable professional experience and skills that will facilitate their entry into the job market. The role involves responding to calls received on NRC's Green Line, documenting these calls in the database according to the guidance provided by the department coordinator, and ensuring that all information is handled with complete confidentiality. The intern will also be expected to follow up on calls and provide appropriate responses in accordance with NRC procedures. Additional tasks may be assigned by the supervisor as needed, allowing for a comprehensive learning experience within the organization.

Duties and Responsibilities:

• Respond to calls received on NRC's Green Line following established protocols.
• Document calls in the database according to the guidelines provided during training sessions with the department coordinator.
• Ensure proper follow-up on calls and provide appropriate responses in line with NRC procedures.
• Maintain confidentiality regarding all information received, even outside of working hours.
• Engage in additional tasks as discussed with the hierarchical supervisor, contributing to the overall effectiveness of the Community Feedback Mechanism.

Required Qualifications:

• A university degree in sociology, psychology, or a related field.
• Proficiency in computer skills and data entry, particularly in Excel.
• Essential mastery of the French language and the three most spoken national languages in NRC's intervention areas (Mooré, Gourmacema, Fulfuldé).
• Preferably, a good understanding of humanitarian principles.
• Experience working or volunteering with humanitarian NGOs or in community relations is an asset.

Educational Background:
Candidates must possess a university degree in sociology, psychology, or a related field. This educational background is crucial for understanding the social dynamics and psychological aspects of community feedback mechanisms, which are essential for the role.

Experience:
The position requires candidates to have some level of experience, preferably through work or volunteer roles with humanitarian NGOs or in community relations. This experience will help the intern understand the context in which NRC operates and the importance of community engagement in humanitarian efforts.

Languages:
The mandatory language for this position is French, which is essential for communication within the organization and with the community. Additionally, proficiency in the three most spoken national languages in NRC's intervention areas (Mooré, Gourmacema, Fulfuldé) is required. Knowledge of other languages may be considered an advantage but is not mandatory.

Additional Notes:
The job is an internship-position" style="border-bottom: 1px dotted #007bff !important;">internship position, which typically implies a temporary contract duration. The role is likely to be full-time, although specific hours are not mentioned. The position is open to national candidates only, and applicants are required to submit their diploma along with an updated CV. Incomplete applications will not be processed, emphasizing the importance of thoroughness in the application process.