ICT Associate

Job Posting Organization:
The United Nations Population Fund (UNFPA) is the United Nations sexual and reproductive health agency, established to promote the right of every woman, man, and child to enjoy a life of health and equal opportunity. UNFPA's mission is to deliver a world where every pregnancy is wanted, every childbirth is safe, and every young person's potential is fulfilled. The organization aims to achieve universal access to sexual and reproductive health, realize reproductive rights, and reduce maternal mortality. UNFPA operates in numerous countries worldwide, focusing on transformative results such as ending unmet need for family planning, preventable maternal death, and gender-based violence. The organization recognizes the importance of innovation in achieving these goals and is committed to leveraging technology and partnerships to enhance its impact, particularly for marginalized populations.

Job Overview:
The ICT Associate position at UNFPA involves providing essential ICT support to staff, ensuring the smooth operation of technology within the organization. The role includes setting up new computers and devices, installing and configuring necessary software applications, and supporting the implementation of UNFPA's ICT and digitalization policies. The associate will contribute to the digitalization of processes, assist in training staff on new technologies, and ensure that the benefits of new ICT capabilities are realized. This position is crucial for enhancing the efficiency of program delivery and supporting the integration of digital solutions into design" style="border-bottom: 1px dotted #007bff !important;">program design and implementation.

Duties and Responsibilities:
The ICT Associate will undertake a variety of duties, including:

• Providing day-to-day ICT maintenance and support to staff, including setting up new computers, printers, and other devices.
• Installing and configuring software applications required by staff, such as office software and security" style="border-bottom: 1px dotted #007bff !important;">security tools.
• Reviewing the implementation of UNFPA ICT and digitalization policies in the country office.
• Designing and developing an implementation plan for office automation projects, including transitioning to a paperless workflow.
• Organizing training and learning sessions for staff members to enhance their ICT skills.
• Contributing to the digitization of processes and improving the use of technology in the office.
• Supporting the configuration of the country office's digital platform and assisting new users with data inputting and quality issues.
• Providing technical support for the integration of digital solutions into program design and implementation.
• Managing changes to the service scope to minimize disruption to operations. 1
• Operating within appropriate controls for changes in the technology environment.

Required Qualifications:
Candidates for the ICT Associate position should possess a strong understanding of ICT principles and practices. They should demonstrate professionalism, integrity, and a commitment to teamwork and respect for diversity. The ideal candidate will have excellent planning and organizing skills, effective communication abilities, and a genuine commitment to continuous learning. Flexibility and adaptability in a dynamic work environment are also essential.

Educational Background:
A relevant educational background is required for the ICT Associate position, typically including a degree in information technology, computer science, or a related field. Additional certifications in ICT or project management may be advantageous and demonstrate a commitment to professional development in the field.

Experience:
Candidates should have a proven track record of experience in ICT support roles, ideally within an international organization or a similar environment. Experience in implementing digital solutions and managing ICT projects will be highly regarded. The role requires familiarity with various software applications and hardware systems, as well as the ability to troubleshoot and resolve technical issues effectively.

Languages:
Fluency in English is mandatory for the ICT Associate position, as it is the working language of UNFPA. Knowledge of additional languages, particularly those relevant to the local context, would be considered an asset and enhance communication with diverse stakeholders.

Additional Notes:
The position is based in Pretoria, South Africa, which serves as the administrative capital of the country. UN Volunteers in this role will receive a Monthly Volunteer Living Allowance (VLA) of R18 340.86, a one-time entry lump sum of $400 at the start of the assignment, medical insurance, life cover, and annual leave. Volunteers will also have access to various learning platforms and will receive a one-time exit lump sum at the end of their assignment. The role is full-time and may involve working in a multicultural environment with a diverse range of colleagues.