Operations Manager

Job Posting Organization:
Mercy Corps is a global non-profit organization founded in 1986, dedicated to helping people in the world's toughest places survive the crises they confront and turn them into opportunities for progress. With a mission to alleviate suffering, poverty, and oppression by helping people build secure, productive, and just communities, Mercy Corps operates in over 40 countries worldwide. The organization is committed to diversity and inclusion, believing that a diverse workforce enhances their ability to achieve their mission and create a lasting impact. They focus on empowering communities, particularly in regions affected by conflict and economic instability, to foster self-sufficiency and resilience.

Job Overview:
The Operations Manager position is a critical role within Mercy Corps' Senior Management Team in the Palestinian Territory. This position is responsible for ensuring that the operations and security" style="border-bottom: 1px dotted #007bff !important;">security resources are effectively planned and utilized to support the organization's programs. The Operations Manager will work closely with the director" style="border-bottom: 1px dotted #007bff !important;">Country Director and other senior management team members to provide strategic oversight and direction for the operations of Mercy Corps in the region. This includes managing various operational functions such as procurement, asset management, fleet management, and facilities management, as well as ensuring compliance with donor regulations and organizational policies. The role also involves supporting the program team with timely operations support and security monitoring, thereby contributing to the overall success of Mercy Corps' mission in the region.

Duties and Responsibilities:
The Operations Manager will be responsible for a wide range of duties, including but not limited to: managing reliable and cost-effective operations, ensuring compliance with Mercy Corps and donor regulations, providing management information for decision-making, developing budgets for operations activities, representing Mercy Corps in various coordination meetings, and overseeing the implementation of operational strategies. Additionally, the Operations Manager will implement policies and procedures that comply with Mercy Corps' standards, manage expatriate work permits and visa processes, ensure effective resource management in administration and logistics, and develop the capacity of the operations team. The role also includes safeguarding responsibilities, ensuring that all team members are aware of and adhere to safeguarding policies and practices.

Required Qualifications:
Candidates must possess a BA/BS degree in a relevant field and have a minimum of 4 years of senior management experience in either a corporate or INGO sector. Experience in operational support and strategy development is essential. Candidates should have sound knowledge of administrative and logistics procedures, proven supervisory abilities, and strong interpersonal skills to maintain effective working relationships in a diverse environment. The ability to manage, organize, plan, and implement tasks under pressure is crucial, along with strong judgment and decision-making skills in complex situations. Candidates should also demonstrate effective communication skills, both verbal and written, and proficiency in Microsoft Office applications.

Educational Background:
A BA/BS degree in a relevant field is required for this position. This educational background should ideally be complemented by coursework or training in management, logistics, or operations, which would provide a solid foundation for the responsibilities of the Operations Manager role.

Experience:
The ideal candidate should have at least 4 years of senior management experience, particularly in operational support roles within corporate or INGO sectors. This experience should include developing strategies and managing operations in challenging environments, demonstrating the ability to lead teams and manage resources effectively.

Languages:
While the job posting does not specify mandatory languages, proficiency in English is likely essential given the international nature of Mercy Corps' operations. Knowledge of Arabic would be highly beneficial, considering the local context and the communities served by Mercy Corps in the Palestinian Territory.

Additional Notes:
This position is likely to be full-time and may involve working in a challenging and dynamic environment due to the ongoing humanitarian crisis in the region. The Operations Manager will be expected to engage with various stakeholders, including local communities, government entities, and international partners, to ensure the effective implementation of Mercy Corps' programs. Compensation and benefits details are not specified in the job posting but are typically competitive and commensurate with experience in the non-profit sector.