ICT Technician

Job Posting Organization:
The United Nations Relief and Works Agency for Palestine Refugees in the Near East (UNRWA) was established by the United Nations General Assembly in 194

• Its mission is to provide assistance and protection to approximately 5.8 million registered Palestine refugees across Jordan, Lebanon, Syria, the West Bank, and the Gaza Strip. UNRWA aims to help these refugees achieve their full potential in human development while awaiting a just resolution to their situation. The agency operates the largest UN operation in the Middle East, employing over 30,000 staff members and relying almost entirely on voluntary contributions for its funding. UNRWA offers a range of services, including education, healthcare, relief and social services, camp infrastructure improvements, microfinance, and emergency assistance. The organization is dedicated to making a tangible difference in the lives of one of the most vulnerable communities in the world, and it encourages individuals who are passionate about this mission to apply for positions within the agency.

Job Overview:
The ICT Technician position is crucial for ensuring the effective management and operation of computer lab facilities within the training center. The incumbent will report to the Deputy Principal of the Training Centre and will be responsible for overseeing the security" style="border-bottom: 1px dotted #007bff !important;">security, maintenance, and proper functioning of ICT resources. This role requires a proactive approach to managing computer lab resources, ensuring compliance with software licensing agreements, and conducting regular audits of ICT equipment. The technician will also provide technical support to students and instructors, facilitating user training and addressing any technical challenges that arise. The position demands a blend of administrative and technical responsibilities, making it essential for the incumbent to possess strong problem-solving skills and a commitment to enhancing the user experience in the training center.

Duties and Responsibilities:
The duties and responsibilities of the ICT Technician include:

• Administrative Responsibilities: - Overseeing the security and maintenance of computer lab facilities and equipment. - Maintaining accurate inventory records of all ICT assets and monitoring laboratory usage. - Ensuring compliance with software licensing agreements and coordinating with the Field IT Office for any regulatory concerns. - Conducting regular audits of ICT equipment and systems to identify gaps in inventory, security, or compliance. - Developing and implementing procedures for effective management of computer lab resources.
• Technical Responsibilities: - Installing, configuring, and troubleshooting hardware, software, and operating systems. - Performing preventive maintenance and minor repairs, and coordinating major issues with FIMTO. - Managing Microsoft Office 365 accounts for instructors and students, including updates and password resets. - Diagnosing and resolving network and system issues in the training center. - Replacing consumable items and peripherals for various ICT devices as needed. - Assisting in recommending new ICT equipment and software purchases.
• User Support: - Providing guidance and technical assistance to students, instructors, and administrative staff. - Facilitating user training on hardware, software applications, and online platforms. - Acting as the primary point of contact for user feedback and suggestions for improving ICT services.
• Performing other relevant tasks as assigned.

Required Qualifications:
The position requires a university degree from an accredited institution in computer science, IT, networks, or a related field. Additionally, candidates must have a minimum of two years of experience in network administration, hardware maintenance, and software support. It is essential for applicants to demonstrate a strong understanding of ICT systems and the ability to manage technical challenges effectively. Candidates should also possess excellent communication skills and the ability to work collaboratively with diverse groups of people.

Educational Background:
Candidates must hold a university degree from an accredited educational institution, with a major specialization in computer science, IT, networks, or a related field. This educational background is critical for understanding the technical aspects of the role and for effectively managing the ICT resources within the training center.

Experience:
A minimum of two years of relevant work experience in network administration, hardware maintenance, and software support is required for this position. This experience should demonstrate the candidate's ability to manage ICT systems effectively and provide technical support to users. Candidates with experience in educational settings or with non-governmental organizations may be particularly well-suited for this role.

Languages:
For this position, proficiency in English and Arabic is required. English is one of the working languages of the United Nations, and candidates must demonstrate a minimum level of proficiency in reading, writing, listening, and speaking. Arabic is also essential for effective communication with students and staff in the training center. Knowledge of French is considered an asset but is not mandatory.

Additional Notes:
The position is a Fixed Term Appointment for one year, including a one-year probation period, with the possibility of extension based on performance and funding availability. The grade for this position is Grade 12, with a monthly basic salary of USD 1,259.40, payable in Jordanian Dinar at the UN monthly exchange rate. Additional benefits include a monthly Provident Fund contribution, compulsory medical insurance, 30 days of annual leave, and a dependency allowance if applicable. The agency also provides sick leave, maternity leave, and paternity leave. Only candidates residing in the West Bank or Jerusalem and within commuting distance of the duty station are eligible to apply. The agency will not facilitate work permits, and applicants must have the necessary authorization to work in the duty station at the time of application. UNRWA encourages applications from registered Palestine refugees and candidates from underrepresented genders to promote gender parity within the organization.