ICT Solutions Specialist

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Position Title: ICT Solutions Specialist
Location: Multiple locations
Country: Multiple locations
Deadline Date:

Job Details

Job Posting Organization:
The Food and Agriculture Organization of the United Nations (FAO) is an agency that leads international efforts to defeat hunger and improve nutrition and security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security. Established in 1945, FAO has a mission to achieve food security for all and ensure that people have regular access to enough high-quality food to lead active, healthy lives. The organization operates in over 130 countries and employs thousands of staff members who work collaboratively to support sustainable agricultural practices and rural development. FAO's strategic framework aligns with the 2030 Agenda for Sustainable Development, focusing on transforming agrifood systems to be more efficient, inclusive, resilient, and sustainable.

Job Overview:
The ICT Solutions Specialist position at FAO-RNE is a critical role that focuses on the development and support of digital solutions, particularly utilizing the Microsoft Power Platform. The specialist will work closely with the National Professional Officer for Information and Communication Technology and collaborate with the IT team in Cairo. The role requires a strong understanding of modern integrated solutions using O365, particularly PowerApps, Power Automate, and Power BI. The specialist will be responsible for designing, developing, and deploying applications that enhance the efficiency of FAO's operations in the Near East and North Africa region. This position also involves training users, maintaining applications, and ensuring that the solutions meet the organization's needs while adhering to established technical standards.

Duties and Responsibilities:
The ICT Solutions Specialist will perform a variety of duties related to Information Systems, including:

• Providing expertise in SharePoint and the Power Platform suite, including PowerApps, Power Automate, and Power BI.
• Designing, developing, and deploying modern O365 solutions based on PowerApps to meet organizational needs.
• Maintaining and supporting RNE Power Apps applications, ensuring they are up-to-date and effective.
• Collecting and evaluating good practices to contribute to the continuous improvement of applications.
• Designing and maintaining required reports and dashboards to facilitate data-driven decision-making.
• Participating in training sessions, creating documentation, and providing user support to ensure effective use of the applications.
• Remaining flexible and ready to take on additional duties as assigned by the ICT Officer.

Required Qualifications:
Candidates must possess a Master’s level degree in Computer Science, Information Technology, Information Systems, Software Engineering, Electric or Electronic Engineering, Mathematics, Statistics, or a related field from an institution recognized by the International Association of Universities (IAU)/UNESCO. Alternatively, a Bachelor’s level degree combined with two years of relevant experience may be considered equivalent. Additionally, candidates should have a working knowledge (level C) of one FAO language relevant to the assignment, and experience levels vary based on the category: one to four years for category C, five to nine years for category B, and at least ten years for category A in developing digital solutions using Power Platform.

Educational Background:
The educational background required for this position includes a Master’s degree in a relevant field such as Computer Science, Information Technology, Information Systems, Software Engineering, Electric or Electronic Engineering, Mathematics, or Statistics. A Bachelor’s degree may be acceptable if accompanied by two years of relevant experience. The educational institution must be recognized by the International Association of Universities (IAU)/UNESCO, ensuring that the candidate has received a quality education that meets international standards.

Experience:
The level of experience required for the ICT Solutions Specialist position varies by category. Candidates should have a minimum of one to four years of relevant experience for category C, five to nine years for category B, and at least ten years for category A in developing digital solutions using the Power Platform. This experience should include a strong background in software development and familiarity with Microsoft Power Platform tools, as well as a proven track record of delivering IT-driven solutions and services, particularly in the realm of information systems.

Languages:
A working knowledge (level C) of one FAO language relevant to the assignment is mandatory. Additionally, having at least limited knowledge of a second FAO language is considered an asset, enhancing the candidate's ability to communicate and collaborate effectively within the organization.

Additional Notes:
This position may involve working across multiple locations, and candidates should be prepared for a dynamic work environment. The role is likely to be full-time, and the organization may consider international candidates for recruitment. Compensation and benefits details are typically provided during the hiring process, and candidates are encouraged to inquire about these aspects during interviews.