Intensive Case Management (ICM) Caseworker

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Position Title: Intensive Case Management (ICM) Caseworker
Location: United States
Country: United States
Deadline Date:

Job Details

Job Posting Organization:
The International Rescue Committee (IRC) is a prominent international humanitarian non-governmental organization (INGO) founded in 1933 at the behest of Albert Einstein. The IRC operates in over 40 countries and 29 U.S. cities, focusing on responding to the world's most severe humanitarian crises. The organization aims to restore health, safety, education, economic wellbeing, and power to individuals affected by conflict and disaster. With a mission to help people survive, reclaim control of their futures, and strengthen their communities, the IRC employs a diverse workforce dedicated to delivering lasting impact and hope to millions globally.

Job Overview:
The Intensive Case Management (ICM) Caseworker plays a crucial role in addressing barriers to safety and wellness for vulnerable populations, including refugees, asylees, and other ORR-eligible individuals. This position requires the caseworker to provide strengths-based, client-centered case management tailored to the unique needs of various client groups, such as single-headed refugee households, survivors of domestic violence, older refugees, youth without guardians, and those with mental health or physical challenges. The ICM caseworker collaborates closely with clients, colleagues, and external partners to create individualized service plans that align with client needs and preferences, utilizing a wide array of resources and services in accordance with eligibility and program requirements. The role demands a proactive approach to client engagement and support, ensuring that clients receive the necessary assistance to navigate complex systems and achieve their self-sufficiency goals.

Duties and Responsibilities:
The ICM Caseworker's responsibilities include, but are not limited to: determining client eligibility for ICM programming, conducting intake assessments, and reviewing program expectations with potential clients. They will develop individualized, SMART self-sufficiency plans for each enrolled client and evaluate client progress every six months to adjust plans as necessary. The caseworker will assist clients in navigating healthcare and social service systems, including applying for benefits and scheduling appointments. Community outreach is essential, as the caseworker must maintain a robust network of service providers to meet client needs and foster relationships with local and state refugee coordinators. Additionally, the caseworker will provide clients with extended orientation on various topics, respond to client crises, assist with financial assistance requests, and maintain accurate documentation in client case files. Participation in relevant trainings and meetings is expected, and the caseworker may also train and lead volunteers and interns.

Required Qualifications:
Candidates must possess strong relationship-building, diplomacy, and networking skills, demonstrating the ability to effectively establish internal and external relationships. Successful communication in a multi-cultural environment is essential, along with being a self-starter with excellent problem-solving abilities. Attention to detail and accuracy in work products is crucial. Fluency in English, both spoken and written, is required, and proficiency in languages spoken by the client group, such as Dari or Pashto, is preferred. Proficiency in Microsoft Office applications and the ability to utilize digital tools for data entry and research is necessary. A valid driver’s license and access to a personal, insured vehicle are also required.

Educational Background:
A Bachelor’s degree in social work, public health, or a related field of study is preferred for this position. This educational background equips candidates with the foundational knowledge and skills necessary to effectively support vulnerable populations and navigate the complexities of case management.

Experience:
Candidates should have a minimum of 1-2 years of case management experience, particularly with similar populations and client needs. This experience is vital for understanding the challenges faced by clients and for developing effective strategies to assist them in achieving their goals.

Languages:
Fluency in English is mandatory, both in spoken and written forms. Additionally, proficiency in languages spoken by the client group, such as Dari or Pashto, is considered advantageous and may enhance the caseworker's ability to connect with clients.

Additional Notes:
The position may involve a combination of standard office work, remote tasks, and fieldwork within the service delivery area. Occasional weekend and evening work may be required. Compensation for this role is based on various factors, including labor market conditions, job type, internal equity, and budget considerations. The IRC offers a comprehensive benefits package for U.S. employees, including sick time, a 403b retirement savings plan with matching contributions, an Employee Assistance Program, paid holidays, paid time off, and various insurance options. Part-time employees are eligible for a proportionate amount of paid time off, and additional benefits apply to those who work at least six months within a twelve-month period. The IRC is committed to maintaining a professional standard of conduct and fostering a diverse, inclusive, and respectful work environment.