ICT Intern

Job Advertisement

Position Title: ICT Intern
Location: Tanzania
Country: Tanzania
Deadline Date: January 22, 2025

Job Details

Job Posting Organization:
Action Against Hunger (ACF) is a global humanitarian organization that aims to end hunger and ensure that every person has access to food, water, and healthcare. Established in 1979, ACF operates in over 50 countries worldwide, employing thousands of staff dedicated to providing assistance to those in need. The organization focuses on addressing the root causes of hunger and malnutrition through various programs, including nutrition, security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security, and water, sanitation, and hygiene (WASH). ACF is committed to gender equality and inclusivity in its operations, ensuring that all individuals, regardless of their background, have equal access to resources and opportunities.

Job Overview:
The ICT Intern position at ACF Tanzania is designed to provide Level 1 ICT support to the mission staff. The intern will be responsible for managing support requests from both the Bases and the capital office, collaborating closely with the Regional ICT team to resolve any ICT-related issues. This role is crucial for ensuring business continuity and effective ICT support for the staff in Tanzania. The intern will also assist in managing and updating asset and equipment registers, contributing to the strategic digitization of the organization's program elements. The position offers an opportunity to gain hands-on experience in ICT support while contributing to the overall mission of ACF.

Duties and Responsibilities:
The intern will have a variety of duties and responsibilities, including but not limited to: managing the Helpdesk for support calls and tickets; providing Level 1 support for hardware and software to all users; administering and managing both software and hardware for PCs; conducting preventive maintenance; monitoring and maintaining networks; updating equipment and asset registers; supporting the scale-out of ACF automated tools; deploying and managing developed tools; training users on ICT policies, processes, and standards; engaging in graphic design; and designing Information Education Communication (IEC) materials such as flyers, infographics, and project briefs. Additionally, the intern will support the deployment of ERP systems that are currently underway.

Required Qualifications:
The minimum qualifications required for this position include a Bachelor’s degree in IT or Computer Science. Candidates should possess fluency in English and have experience in the humanitarian or development industry. Strong communication, planning, and organizational skills are essential, along with strong interpersonal skills. The ideal candidate should demonstrate decision-making and problem-solving abilities, the capacity to work within deadlines, professionalism, teamwork, proactivity, and motivation. Attention to detail and a self-starter attitude with a strong desire to promote and implement continuous improvement efforts are also crucial for success in this role.

Educational Background:
Candidates applying for the ICT Intern position must have a Bachelor’s degree in Information Technology or Computer Science. This educational background provides the foundational knowledge necessary for understanding and addressing the technical challenges that may arise in the role.

Experience:
While specific prior experience may not be mandatory, having experience in the humanitarian or development sector is highly desirable. The intern should be able to demonstrate the ability to work effectively in a multi-sectoral organization, showcasing strong communication and organizational skills. Any relevant internships or volunteer experiences in ICT support or related fields will be beneficial.

Languages:
Fluency in English is mandatory for this position. Additional language skills may be considered an asset, particularly if they align with the local context or the communities served by ACF in Tanzania.

Additional Notes:
The ICT Intern position is a full-time role, and the application process requires interested candidates to upload a cover letter and an updated resume, both in the same language as the vacancy note. The closing date for applications is January 22, 202

• ACF is committed to providing equal employment opportunities to all employees and qualified applicants, ensuring a non-discriminatory work environment.