Conflict Resolution Consultant

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Position Title: Conflict Resolution Consultant
Location: Remote Work
Country: Remote
Deadline Date:

Job Details

Job Posting Organization:
The United Nations Development Programme (UNDP) is a global development network established in 1965, with a mission to eradicate poverty and reduce inequalities through sustainable development. UNDP operates in approximately 170 countries and territories, working with governments and people to address development challenges. The organization emphasizes diversity, equity, and inclusion, aiming to empower all personnel to contribute to its mission while ensuring fairness in all actions. UNDP is committed to creating a safe and inclusive workplace, where individuals from marginalized or excluded populations are encouraged to apply. The Office of the Ombudsman for United Nations Funds and Programmes serves as an independent and confidential resource for staff members to address workplace issues, functioning as part of the integrated Office of the United Nations Ombudsman and Mediation Services (UNOMS).

Job Overview:
The Conflict Resolution Consultant will play a crucial role in enhancing the operational capacity of the Office of the Ombudsman. This position involves providing conflict management services to staff members and non-staff personnel, facilitating informal resolutions of workplace conflicts, and maintaining neutrality and confidentiality throughout the process. The Consultant will work collaboratively with various actors within the organization to promote informal conflict resolution and will be responsible for developing presentations to raise awareness about these processes. The role may require travel to field offices to address conflict situations as needed, and the Consultant will report directly to the Ombudsman, head of the office. This position is essential for fostering a harmonious work environment and ensuring that all personnel have access to effective dispute resolution resources.

Duties and Responsibilities:
The Consultant will be responsible for the following duties:

• Provide conflict management services to staff members and non-staff personnel, as applicable.
• Facilitate informal resolution of workplace conflicts by helping all parties explore options and engage in a voluntary and confidential process, acting as a neutral third-party.
• Maintain neutrality and impartiality towards all parties and ensure confidentiality within the process.
• Collaborate with relevant actors in various offices to facilitate informal resolutions.
• Develop and deliver presentations to raise awareness about informal conflict resolution to various audiences at headquarters and in the field.
• Travel to field offices to respond to conflict situations as required.
• Perform other duties to support the Office in non-core functions, as assigned.

Required Qualifications:
The position requires the following qualifications:

• Advanced university degree (Master's degree or equivalent) in alternative dispute resolution, human resources management, law, humanities, social sciences, or a related area.
• A minimum of 10 years of progressively responsible experience, including at the international level, in conflict prevention and management.
• Training in providing Ombudsman services is required.
• Work experience in an ombudsman office is required.
• Previous experience with the UN system is a strong asset.
• Working knowledge of another UN language would be an asset.
• Ability to work in time zones suitable for Africa and Asia, with a preference for candidates home-based in Europe.

Educational Background:
Candidates must possess an advanced university degree (Master's degree or equivalent) in a relevant field such as alternative dispute resolution, human resources management, law, humanities, social sciences, or a related area. This educational background is essential for understanding the complexities of conflict resolution and the legal frameworks applicable within the UN system.

Experience:
The position requires a minimum of 10 years of progressively responsible experience in conflict prevention and management, including experience at the international level. This extensive experience is crucial for effectively navigating the complexities of workplace conflicts and providing appropriate resolutions. Additionally, candidates should have training in providing Ombudsman services and work experience in an ombudsman office, which will enhance their ability to fulfill the responsibilities of this role.

Languages:
Fluency in English is mandatory, along with proficiency in either French or Spanish. This language requirement is essential for effective communication within the UN system and for engaging with diverse stakeholders across different regions.

Additional Notes:
The position is remote, allowing for flexibility in work arrangements. Candidates should be aware of the implications of accepting a staff position with UNDP, particularly for US Permanent Residents, who may need to relinquish their status and accept a G-4 visa. UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, and all selected candidates will undergo rigorous reference and background checks. The organization is committed to diversity and inclusion, ensuring that all applicants are treated fairly and without discrimination. Furthermore, UNDP does not charge any fees during the application process, and candidates are advised to be cautious of potential scams.