Change Management Specialist

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Position Title: Change Management Specialist
Location: Tirana
Country: Albania
Deadline Date: Not specified

Job Details

Job Posting Organization:
The Austria Multi-Country Office (AUMCO) is part of the UNOPS Europe and Central Asia Region (ECR). Established to enable the achievement of Agenda 2030 and the Paris Agreement, AUMCO focuses on global programs and tailored interventions in the Balkans, South Caucasus, and Central Asia. The organization emphasizes infrastructure procurement, project management, HR and transactional services, grants management, and technical and advisory services. UNOPS in Albania was established in 2020 to support the government in implementing the Build Back Better approach to address challenges from the COVID-19 pandemic and the 2019 earthquake. It collaborates closely with partners to enhance social and economic development in local communities, including the restoration of cultural heritage sites and the procurement of essential services and equipment. UNOPS Albania operates under the oversight of the Multi-Country Office in Vienna (AUMCO).

Job Overview:
The position of Change Management Specialist is integral to the project titled 'Support to the Rule of Law through digital transformation: Advancing Case Management and Business Intelligence capabilities in Albania.' This project aims to enhance the efficiency and effectiveness of the judiciary institutions in Albania, aligning them with EU best practices. The role involves working under the supervision of the international Project Manager and collaborating with project teams and key stakeholders, particularly government counterparts in the Justice Sector. The Specialist will be responsible for leading change management efforts, aligning stakeholders with project objectives, managing resistance, and ensuring effective communication throughout the project lifecycle. This includes designing and implementing strategies for organizational change, managing quality assurance mechanisms, and ensuring comprehensive stakeholder engagement. The role also emphasizes the importance of addressing diversity and gender considerations throughout the project's implementation. Additionally, the Specialist will identify training needs and develop a training strategy for the judiciary stakeholders regarding the new ICT capabilities to be implemented by a designated Training, Learning and Knowledge Manager.

Duties and Responsibilities:

• Change Strategy: Develop and implement comprehensive change management plans to support organizational initiatives and projects. Identify potential risks and resistance to change, and formulate effective mitigation strategies.
• Communication and Engagement: Clearly communicate change initiatives to all stakeholders, fostering acceptance and support for these initiatives. Establish solid working relationships with the project board and key stakeholders, managing project communications to ensure awareness of project activities, progress, and exceptions. Advise the Project Manager and Project Board on issues that may impact project outcomes.
• Monitoring and Evaluation: Assist the Project Manager in preparing and managing the Monitoring and Evaluation Plan. Track and report on the progress and impact of change management activities, adjusting strategies based on feedback and outcomes.
• Training Management: Conduct training needs assessments and develop a comprehensive training strategy to address identified gaps, to be implemented by the Training, Learning and Knowledge Manager.

Required Qualifications:

• Advanced university degree (Master’s or equivalent) in Education, Human Resources, Organizational Development, or a related field. A first-level university degree with additional relevant experience may be accepted.
• Minimum of five years of relevant experience in change management, preferably within the UN system or an international organization.
• Proven ability to design and deliver effective change management and training programs, particularly in collaboration with public institutions.
• At least two years of proven experience in managing change initiatives and mitigating resistance.

Educational Background:
Candidates must possess an advanced university degree (Master’s or equivalent) in a relevant field such as Education, Human Resources, or Organizational Development. A first-level university degree may be accepted if accompanied by additional relevant experience.

Experience:
The position requires a minimum of five years of relevant experience in change management, ideally within the UN system or an international organization. Candidates should have a proven track record in designing and delivering effective change management and training programs, with at least two years of experience specifically in managing change initiatives and addressing resistance.

Languages:
Excellent command of English is mandatory. Knowledge of another UN language is considered an asset, while proficiency in Albanian is desirable.

Additional Notes:
The contract type is an Individual Contractor Agreement (ICA) at level LICA 10 / IICA

• The contract modality will be evaluated based on the nationality of the preferred candidate. The contract duration is up to 150 working days within a two-year period, with the possibility of extension based on performance and availability of funds. UNOPS emphasizes diversity and equal employment opportunities, encouraging qualified women and candidates from underrepresented groups to apply. All personnel are expected to adhere to UNOPS policies and demonstrate an understanding of the Sustainable Development Goals (SDGs). Background checks are conducted on all potential personnel, and recruitment is contingent on the results of these checks.