UNV Communications Technician - Video Conferencing Technician

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Position Title: UNV Communications Technician - Video Conferencing Technician
Location: Beirut
Country: Lebanon
Deadline Date:

Job Details

Job Posting Organization:
The Economic Commission for Western Asia (ECWA) was established on 9 August 1973, following the Economic and Social Council’s resolution 1818 (LV). The mission of ECWA is to stimulate economic activity among its member countries, strengthen cooperation, and promote development. The organization aims to support economic and social development, encourage interaction and cooperation among member countries, and facilitate the exchange of experiences and best practices. ECWA also focuses on achieving regional integration and raising global awareness of the circumstances and needs of its member countries. The organization provides a framework for formulating and harmonizing sectoral policies, coordinates activities with various UN divisions and specialized agencies, and collaborates with international and regional organizations, including the League of Arab States and the Gulf Cooperation Council.

Job Overview:
The UNV Communications Technician - Video Conferencing Technician is a client-facing role that provides essential audio-visual technical support in ESCWA conference rooms. This position involves supporting various virtual meeting platforms and performing level 1 troubleshooting of audio-visual systems. The technician will be expected to work both as part of a team and independently on assigned tasks without supervision. The role is critical in ensuring that all technical aspects of video conferencing are handled efficiently, allowing for seamless communication during meetings and conferences.

Duties and Responsibilities:
The duties and responsibilities of the UNV Communications Technician - Video Conferencing Technician include:

• Installing, configuring, and testing audio and video conference hardware/software using available communication and network connectivity.
• Assisting in the preparation for meetings by configuring conference hardware in various locations throughout the Commission and operating equipment during conferences.
• Providing support and training for users of conference systems, including the installation, operation, and maintenance of technical equipment used for sound recording, amplification, enhancement, mixing, or reproduction.
• Testing equipment and setting up necessary Wide Area Networking (WAN) links before conferences.
• Operating relevant room equipment during conferences and overseeing the entire conference to ensure all equipment functions properly.
• Ensuring that all equipment necessary for video conferences is tested and operational, requiring knowledge of Cisco, Tandberg video conferencing endpoints, gateways, and multipoint control unit products, as well as online virtual conference platforms like Zoom, MS Teams, and Cisco WebEx.
• Assisting with the maintenance and operation of audio conference equipment, audio mixers, and interpretation systems.
• Researching and evaluating new conference products to ensure compatibility with current operational standards and future growth needs.
• Assisting with the distribution and return of CIT equipment for DPKO and managing inventory functions such as receipt, inspection, issue, return-to-stock, write-off, shipments, and stock checks. 1
• Performing other duties as required.

Required Qualifications:
The required qualifications for the position include a strong technical background in audio-visual systems, familiarity with various video conferencing technologies, and the ability to troubleshoot and resolve technical issues efficiently. Candidates should possess excellent communication skills to effectively support users and provide training. A proactive approach to learning new technologies and adapting to changing environments is essential.

Educational Background:
Candidates for the UNV Communications Technician - Video Conferencing Technician position should have a relevant educational background in telecommunications, audio-visual technology, or a related field. A degree or certification in a technical discipline related to audio-visual systems or communications technology is preferred.

Experience:
The position requires a level of experience that demonstrates proficiency in audio-visual technical support, particularly in a conference or meeting environment. Candidates should have hands-on experience with video conferencing equipment and software, as well as a solid understanding of network connectivity and troubleshooting.

Languages:
Mandatory languages for this position include proficiency in English and Arabic, as these are the primary languages used in the region. Knowledge of additional languages may be considered an asset, enhancing communication with diverse stakeholders.

Additional Notes:
This position may involve working on a contract basis, with specific details regarding duration and seniority level to be discussed during the hiring process. The role is full-time and may require flexibility in working hours to accommodate various conference schedules. The organization is open to recruiting both nationally and internationally, and compensation and benefits will be aligned with UN standards.