IT Assistant G5

Job Posting Organization:
UNFPA, the United Nations Population Fund, is the lead agency for delivering a world where every pregnancy is intended, every childbirth is safe, and every young person's potential is fulfilled. Established to address global population issues, UNFPA operates in numerous countries worldwide, focusing on reproductive health, gender equality, and sustainable development. The organization is committed to achieving the Sustainable Development Goals by 2030, particularly in areas related to family planning, maternal health, and gender-based violence. UNFPA's mission is guided by its Strategic Plan for 2026-2029, which aims to enhance resilience and renewal in a complex global environment.

Job Overview:
The IT Assistant plays a crucial role in supporting the implementation of Information Technology policies and standards set by UNFPA headquarters. This position involves providing IT support services to both UNFPA and WHO Country Offices in Luanda, Angola. The IT Assistant is responsible for ensuring the effective functioning of hardware and software packages, as well as network administration for both agencies. The role requires daily technical support to users of information management tools and technology infrastructure, ensuring that all IT systems operate smoothly and efficiently. The IT Assistant will also be involved in training users on new systems and orienting newcomers on the various IT platforms used by UNFPA and WHO.

Duties and Responsibilities:
The IT Assistant will be responsible for a wide range of duties, including but not limited to: supporting the implementation and effective functioning of IT management systems and strategies; ensuring compliance with corporate information management and technology standards; providing support for the use of Quantum and Business Management System functionalities; training users on new systems; managing the installation of software and upgrades; ensuring timely updates of anti-virus programs; monitoring file server traffic and performance; managing IT inventory; providing IT support for key events; and participating in inter-agency working groups. The role also includes troubleshooting network problems, managing security" style="border-bottom: 1px dotted #007bff !important;">security and administrative rights, and implementing Business Continuity Plans in case of emergencies.

Required Qualifications:
Candidates must have completed Secondary Level Education, with a first-level university degree preferred in IT, Computer Science, Management Information Systems, business administration, or a related field. Relevant certifications in hardware and software management are required, including Cisco Certified Network Engineer (CCNE) and Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Professional (MCP). Candidates should possess good knowledge of PC/LAN operating systems, Microsoft Windows, corporate IT security, and viral protection systems, as well as experience in client support and handling web-based management systems.

Educational Background:
The educational background required for this position includes completed Secondary Level Education as a minimum. A first-level university degree in IT, Computer Science, Management Information Systems, business administration, or a related field is preferred. This educational foundation is essential for understanding the technical aspects of the role and for effectively managing IT systems and support services.

Experience:
Candidates should have at least 5 years of relevant working experience, which includes network administration, support for hardware and software platforms, and telecommunications facilities. Experience in client support, such as working in a Help Desk or User Support Unit, is also important. Previous experience with a multilateral or international organization, particularly within the United Nations system, is highly desirable and will be beneficial for understanding the organizational context and requirements.

Languages:
Fluency in both oral and written Portuguese and English is required for this position. Additionally, working knowledge of another UN Official Language is considered an asset, enhancing communication capabilities within the diverse environment of UNFPA and WHO.

Additional Notes:
This position offers an attractive remuneration package, including a competitive net salary, health insurance, and other applicable benefits. UNFPA promotes a work environment that reflects values of gender equality, diversity, integrity, and a healthy work-life balance. The organization encourages applications from women, individuals from the LGBTQIA+ community, minority ethnic groups, indigenous populations, persons with disabilities, and other underrepresented groups. The selection and appointment process may involve background checks, medical clearance, and other administrative requirements. UNFPA does not charge any fees in connection with the application or recruitment process.