Organizational Effectiveness Consultant

Job Posting Organization:
The Food and Agriculture Organization (FAO) is a specialized agency of the United Nations established to lead international efforts to combat hunger. Founded in 1945, FAO's mission is to achieve security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security for all, ensuring that people have regular access to sufficient high-quality food to lead active and healthy lives. With 195 members, including 194 countries and the European Union, FAO operates in over 130 countries worldwide. In Vietnam, FAO has been active since 1978, with its Country Office located in Hanoi, focusing on strengthening organizational arrangements, operational processes, and workforce planning to remain responsive to its program and project portfolio.

Job Overview:
The Organizational Effectiveness Consultant will play a crucial role in enhancing the operational efficiency of the FAO Country Office in Vietnam. The consultant will conduct a comprehensive organizational effectiveness review, focusing on improving the office's structure, workflows, and cost recovery mechanisms for operational services. This position requires a deep understanding of organizational development and the ability to develop practical, implementable tools and recommendations. The consultant will work closely with the FAO Representative and the Assistant FAO Representative (Admin) to ensure that the office is well-equipped to meet its current and future challenges. The role involves analyzing existing Standard Operating Procedures (SOPs), optimizing workflows, assessing workload and staffing models, and developing a local service catalogue with a transparent pricing methodology.

Duties and Responsibilities:
The consultant's duties will include reviewing and visualizing Standard Operating Procedures (SOPs) to ensure consistency and usability, converting SOPs into user-friendly visual products such as process maps and flowcharts. The consultant will document current processes and develop improved workflows for key operational areas, including travel, payment processing, procurement, recruitment, and event management. Additionally, the consultant will conduct a workload assessment to identify capacity constraints and develop staffing scenarios. The role also involves creating a local service catalogue that outlines operational support services and their associated costs, as well as facilitating consultations with management and operational personnel to validate findings and prepare an implementation roadmap.

Required Qualifications:
Candidates must possess an advanced university degree from an institution recognized by the International Association of Universities (IAU)/UNESCO in fields such as organizational development, business administration, public administration, management, industrial engineering, or organizational psychology. Those with a bachelor's degree must have two additional years of relevant professional experience. A minimum of 10 years of relevant professional experience in organizational development, business process improvement, workforce planning, or related fields is required. Candidates should also demonstrate strong analytical, facilitation, consultation, change management, report-writing, and presentation skills.

Educational Background:
The educational background required for this position includes an advanced university degree in organizational development, business administration, public administration, management, industrial engineering, organizational psychology, or a related field. Candidates with a bachelor's degree must have additional relevant professional experience to qualify for the role.

Experience:
The position requires at least 10 years of relevant professional experience in areas such as organizational development, business process improvement, workforce planning, and human resources strategy. Experience with the FAO, the United Nations system, or international organizations is highly desirable, as is demonstrated experience in organizational reviews and SOP development.

Languages:
A working knowledge of English is mandatory for this position, while knowledge of Vietnamese is considered an asset. Proficiency in both languages will enhance communication and collaboration within the organization and with local stakeholders.

Additional Notes:
This position is likely to be a consultancy role, with specific contract duration details to be confirmed. The role may involve full-time engagement, and candidates should be prepared to work in a dynamic environment that requires adaptability and responsiveness to the needs of the FAO Country Office. Compensation and benefits will be aligned with FAO standards and may include provisions for international recruitment.