UNHCR PSP Associate - Donor Development

Job Posting Organization:
The United Nations High Commissioner for Refugees (UNHCR) is an international organization established to lead and coordinate global efforts to protect and assist refugees and other persons of concern. Founded in 1950, UNHCR operates in over 130 countries and employs thousands of staff members dedicated to humanitarian work. The organization aims to safeguard the rights and well-being of refugees, ensuring they find safety and can rebuild their lives. UNHCR's mission is to ensure that everyone has the right to seek asylum and find safe refuge in another country, and to return home voluntarily, integrate locally, or resettle in a third country. The Private Sector Partnerships Service (PSP) is a key component of UNHCR's fundraising strategy, focusing on mobilizing resources from the private sector to support refugees. This service is crucial for sustaining the organization's operations and enhancing its capacity to respond to the needs of displaced populations.

Job Overview:
The UNHCR PSP Associate - Donor Development position is integral to the organization's fundraising efforts, particularly in the Individual Giving (IG) segment. This role is designed to cultivate and enhance the donor experience for individuals who contribute financially to UNHCR. The successful candidate will work closely with the Associate PSP IG Officer and other team members to develop personalized communications aimed at increasing donor loyalty and maximizing income from individual contributions. The position requires a strategic approach to donor engagement, focusing on building long-term relationships and ensuring that donors feel valued and informed about the impact of their contributions. The role also involves analyzing donor trends and providing insights to improve fundraising strategies, thereby contributing to the overall success of UNHCR's fundraising initiatives.

Duties and Responsibilities:
The duties and responsibilities of the UNHCR PSP Associate - Donor Development include:

• Collaborating with the PSP Officer and Associate PSP IG Officer to create annual plans for the Individual Giving program aimed at increasing revenue and enhancing donor lifetime value.
• Identifying and segmenting individual-giving donors to facilitate their migration to higher-value donor programs.
• Cultivating relationships with individual donors through personalized communications across various channels, including direct mail, events, emails, telemarketing, and WhatsApp.
• Working with cross-functional teams to develop tailored programs for the IG segment and serving as the primary communication point for this group.
• Monitoring and analyzing IG giving trends, providing regular reports and recommendations to management.
• Ensuring accurate recording of donor information in the database, adhering to data integrity standards.
• Tracking key performance indicators and metrics related to the IG segment to ensure income targets are met.
• Coordinating telemarketing efforts, including training suppliers and monitoring campaign performance.
• Performing other duties as required to support the overall goals of the PSP team.

Required Qualifications:
The required qualifications for the UNHCR PSP Associate - Donor Development position include:

• A minimum of 3 years of relevant work experience with a high school diploma, or 2 years of experience with a bachelor's degree, or a graduate/master's degree in a related field such as Marketing, Communications, or Social Science.
• Proven experience in fundraising, customer development, or telemarketing, with a minimum of 3 years in a professional capacity.
• Strong technical knowledge of private sector fundraising, donor retention, and customer engagement strategies.
• Excellent copywriting and editing skills for creating donor communication materials.
• Strong analytical skills and attention to detail, with the ability to work independently and collaboratively in a fast-paced environment.

Educational Background:
Candidates for the UNHCR PSP Associate - Donor Development position should have completed secondary education, with a preference for those holding a bachelor's degree in Marketing, Communications, Journalism, Social Science, or other related fields. Higher educational qualifications such as a graduate or master's degree are also considered advantageous, particularly for those with a focus on marketing or fundraising.

Experience:
The position requires a minimum of 3 years of professional experience in fundraising, customer development, or telemarketing. Candidates with a high school diploma must have at least 3 years of relevant experience, while those with a bachelor's degree should have a minimum of 2 years. Experience in fundraising is particularly valuable and will be considered an asset.

Languages:
Proficiency in written and spoken English and Bahasa Malaysia is mandatory for this position. Additional languages are considered a plus and may enhance a candidate's suitability for the role.

Additional Notes:
This position is classified under UNOPS LICA6 and is not remote. The target start date for the role is November 1, 202

• The position is full-time and involves working within a family-type environment, although the hardship level is classified as A (least hardship). The role may require occasional travel or engagement with external stakeholders as part of the fundraising efforts.