PSP Associate (Salesforce Database)

Job Posting Organization:
UNHCR, the UN Refugee Agency, is dedicated to providing international protection for refugees and displaced individuals worldwide. Established to respond to the needs of those forced to flee their homes, UNHCR operates in over 30 countries and employs a diverse workforce committed to humanitarian efforts. The organization has raised significant financial contributions and engaged the public to support the refugee cause, aiming to broaden partnerships with corporations, foundations, and philanthropists. The Private Sector Partnerships Services (PSP) division, which has been active since 2017 in Malaysia, focuses on establishing sustainable funding sources to support refugees and enhance public awareness about their plight.

Job Overview:
The PSP Associate (Salesforce Database) position is crucial for managing the transition to Salesforce as the primary database for UNHCR's fundraising and engagement efforts in Malaysia. This role involves supporting the migration of data from legacy systems to Salesforce, ensuring data integrity, and performing user acceptance testing. The associate will also be responsible for ongoing database administration, including processing donations, maintaining data consistency, and enhancing the database's functionality. The position requires a proactive approach to data management and reporting, with a focus on supporting the PSP's strategic objectives in Malaysia.

Duties and Responsibilities:
The duties of the PSP Associate include supporting the data migration project by coordinating with stakeholders, monitoring data consistency, and conducting user acceptance tests. The associate will perform regular database administration tasks, such as processing monthly donations and maintaining data integrity. They will also handle database operation issues, support enhancements, and provide user training. Additionally, the associate will create performance dashboards and reports in Salesforce, analyze payment rates, and present findings to stakeholders. Administrative support for projects and monitoring of progress controls are also key responsibilities.

Required Qualifications:
Candidates must possess a high school diploma or a Bachelor's degree in IT system management, Information Systems Management, or related fields. A minimum of three years of relevant work experience is required for those with a high school diploma, while candidates with a Bachelor's degree should have at least two years of experience in database management or IT system management. Proven experience in fundraising or sales environments, particularly in donor or customer care, is essential. Familiarity with Salesforce and not-for-profit operations is strongly preferred.

Educational Background:
The educational background required for this position includes a high school diploma as a minimum, with a Bachelor's degree being desirable. Relevant fields of study include IT system management or Information Systems Management, which provide the necessary foundation for understanding database management and IT systems.

Experience:
The position requires a minimum of three years of relevant work experience for candidates with a high school diploma, or two years for those with a Bachelor's degree or higher. Experience should be in database management, payment management, or IT system management, particularly in contexts related to donor or membership databases. Familiarity with Salesforce and experience in fundraising or sales environments are highly valued.

Languages:
Proficiency in written and spoken English and Malay is mandatory for this position. Knowledge of additional languages is considered a plus, although not required.

Additional Notes:
This position is classified under UNOPS LICA6 and is not remote. The target start date for the role is November 17, 202

• The position is full-time and involves working within a structured project management framework to support the PSP's objectives in Malaysia. The role also emphasizes the importance of data protection and privacy laws, ensuring that all activities comply with relevant regulations.