Team Lead, Platform and Infrastructure

Job Posting Organization:
The World Health Organization (WHO) is a specialized agency of the United Nations responsible for international public health. Established on April 7, 1948, WHO's mission is to promote health, keep the world safe, and serve vulnerable populations. With over 7,000 employees in more than 150 countries, WHO operates in various regions to address global health challenges and improve health outcomes worldwide. The organization focuses on a wide range of health issues, including infectious diseases, non-communicable diseases, health systems, and emergency response, among others. WHO's strategic objectives include ensuring universal health coverage, addressing health emergencies, and promoting healthier populations through evidence-based policies and practices.

Job Overview:
The Team Lead for Platform and Infrastructure will play a pivotal role in managing and advancing WHO's digital ecosystem. This position is responsible for leading a team of engineers and architects to deliver efficient and resilient solutions that meet the organization's business requirements. The role requires a strong focus on platform architecture and design, ensuring that the Learning Experience Platform (LXP) is built on modern technologies such as microservices and containerization using Azure Red Hat OpenShift. The Team Lead will also oversee operations and DevSecOps practices, ensuring the platform's reliability and security" style="border-bottom: 1px dotted #007bff !important;">security while managing day-to-day operations. Additionally, the role involves integrating AI and machine learning components into the learning technology platform, ensuring interoperability with existing systems. The successful candidate will be expected to stay abreast of emerging trends in e-learning and educational technology, advocating for innovative solutions that enhance WHO's mission.

Duties and Responsibilities:

• Lead a team of engineers and architects to deliver efficient and resilient solutions that meet business requirements.
• Build technical capability across the team, mentor staff, and foster a collaborative work environment.
• Ensure efficient management of resources and capacity to meet current and emerging demands.
• Lead the end-to-end platform architecture of the LXP, leveraging microservices and containerization on Azure Red Hat OpenShift.
• Define and maintain architectural standards, ensuring alignment with TOGAF ADM and enterprise business goals.
• Design for scalability, high availability, and disaster recovery.
• Oversee the adoption of polyglot data stores and architect secure API gateways.
• Manage day-to-day operations of the platform, including incident, event, and change management.
• Drive observability and monitoring initiatives, including centralized logging and performance metrics. 1
• Collaborate with security teams to implement Zero-Trust models and ensure compliance with ISO/IEC 27001 and GDPR. 1
• Manage the design and operation of real-time and batch data pipelines. 1
• Conduct the design and integration of AI and machine learning components within the learning technology platform. 1
• Liaise with partnerships in other UN Agencies and represent the programme area at various meetings. 1
• Stay updated on emerging trends in e-learning and educational technology.

Required Qualifications:

• An advanced level university degree (Master's level degree or above) in Computer Science, Information Technology, Computer Engineering, or a related field.
• Certifications in project management, including agile and/or LEAN practices (e.g., PMP, CSM, PMI-ACP).
• Certification related to enterprise information technology architecture, such as TOGAF.
• Technical certifications related to Microsoft Azure, Kubernetes, and RedHat OpenShift are desirable.
• Proven skills in guiding the development of learning platforms that incorporate AI and machine learning.

Educational Background:
Candidates must possess an advanced level university degree (Master's level degree or above) in a relevant field such as Computer Science, Information Technology, or Computer Engineering. Additional certifications in project management and enterprise architecture are desirable, as they enhance the candidate's qualifications for the role.

Experience:
A minimum of 7 years of professional work experience in cloud architecture is essential, with at least 3 years in large-scale, cloud-native Kubernetes platforms. Candidates should have a proven track record working with relational and NoSQL databases, as well as experience designing and implementing Azure-based solutions. Experience in EdTech or large-scale learning platforms is desirable but not mandatory.

Languages:
Expert knowledge of English is essential for this position, while intermediate knowledge of French is desirable. Proficiency in additional languages may be beneficial but is not required.

Additional Notes:
The position offers a competitive salary starting at USD 86,027, with additional benefits including a variable post adjustment, annual leave, allowances for dependent family members, and an education grant for dependent children. The role is subject to WHO Staff Regulations and may involve international mobility. Candidates are encouraged to apply regardless of their background, and WHO is committed to creating a diverse and inclusive environment. The organization has a zero-tolerance policy towards sexual exploitation and abuse, and candidates must adhere to high ethical standards.