Senior PSP Assistant (Digital)

Job Posting Organization:
The United Nations High Commissioner for Refugees (UNHCR) is a global organization dedicated to protecting the rights and well-being of refugees and displaced persons. Established in 1950, UNHCR operates in over 130 countries, with a mission to safeguard the rights of refugees and ensure their access to asylum and other forms of international protection. The organization works to provide humanitarian assistance, promote durable solutions, and advocate for the rights of refugees and displaced persons. UNHCR employs thousands of staff members worldwide, collaborating with governments, NGOs, and other stakeholders to fulfill its mission. In Malaysia, UNHCR has been active since 2017 in developing Private Sector Partnerships (PSP) to secure financial contributions from individual donors, corporates, and foundations, thereby enhancing its capacity to support over 200,000 refugees and other persons of concern in the country.

Job Overview:
The Senior PSP Assistant (Digital) position at UNHCR Malaysia is a pivotal role aimed at expanding the organization's digital fundraising efforts. The successful candidate will be responsible for developing and implementing a comprehensive digital fundraising strategy that aligns with UNHCR's objectives in Malaysia. This role requires a deep understanding of marketing" style="border-bottom: 1px dotted #007bff !important;">digital marketing, content creation, and stakeholder engagement, as well as the ability to adapt global content to local contexts. The Senior PSP Assistant will work closely with various teams to ensure that all digital communications are effective, engaging, and tailored to the target audience. The position also involves monitoring performance metrics to assess the effectiveness of digital campaigns and making data-driven decisions to optimize future efforts. The ideal candidate will have a proven track record in digital fundraising and a passion for humanitarian work, particularly in supporting refugees and vulnerable populations.

Duties and Responsibilities:
The duties and responsibilities of the Senior PSP Assistant (Digital) include:

• Reviewing, digitizing, and adapting content from UNHCR's local and global perspectives to enhance email, website, and social media interactions.
• Developing and executing a communications strategy for PSP, ensuring alignment with objectives, performance reviews, and budget management.
• Monitoring news and trends to integrate UNHCR messaging into relevant conversations and identifying key moments for proactive communications.
• Engaging and managing relationships with digital influencers and content creators, coordinating collaborations, and monitoring campaign performance.
• Creating a content strategy and calendar, executing digital content creation, and managing social media for brand communications and donor acquisition.
• Developing event concepts and strategies, organizing and executing events, and evaluating outcomes for effectiveness.
• Supporting digital and content marketing activities that complement omnichannel fundraising efforts.
• Assisting in procurement processes and executing related administrative tasks as needed.
• Reporting on performance metrics and providing evaluations to supervisors.

Required Qualifications:
The required qualifications for the Senior PSP Assistant (Digital) position include:

• Completion of Secondary Education or a University degree in Communication, Journalism, Social Science, Sales and Marketing, or related fields.
• Essential work experience in public relations, media, event management, and content creation.
• Experience in managing internal stakeholders, external vendors, clients, and partners.
• A minimum of 2 years of experience for candidates with a High School Diploma and 1 year for those with a Bachelor's degree or higher.
• Desirable experience includes working with digital influencers, brand management, and media coverage analysis.

Educational Background:
Candidates for the Senior PSP Assistant (Digital) position should have completed Secondary Education or hold a University degree in relevant fields such as Communication, Journalism, Social Science, Sales and Marketing, or related disciplines. This educational background is essential for understanding the complexities of digital communications and fundraising strategies.

Experience:
The position requires candidates to have a minimum of 2 years of relevant work experience if they hold a High School Diploma, or at least 1 year of experience if they possess a Bachelor's degree or higher. This experience should encompass public relations, media, event management, and content creation, with a strong emphasis on digital marketing and fundraising.

Languages:
Fluency in English and Bahasa Malaysia is mandatory for this position. Knowledge of other UN languages, such as Mandarin, is considered an asset, while Cantonese is also desirable. Proficiency in these languages will facilitate effective communication with diverse stakeholders and enhance the organization's outreach efforts.

Additional Notes:
This position is classified under UNOPS LICA5 and is not remote. The target start date for the role is December 1, 202

• The position is categorized under a family type staff member, and the hardship level is classified as A (least hardship). The role involves a full-time commitment and may require occasional travel or engagement with external partners and stakeholders.