Director, Workplace Strategy and Operations

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is an international financial institution established in 199

• Its mission is to foster the transition towards open market-oriented economies and promote private and entrepreneurial initiative in countries from Central Europe to Central Asia. The EBRD operates in over 30 countries and has a workforce of approximately 2,000 employees. The organization focuses on sustainable development and aims to support the growth of the private sector in its regions of operation, ensuring that investments are environmentally sustainable and socially responsible.

Job Overview:
The Director of Workplace Strategy and Operations is a senior management position within the Corporate Services division of the EBRD. This role is crucial for shaping the Bank's strategy and policies regarding the efficiency of its premises. The Director will oversee the management and operations of the EBRD London Headquarters, ensuring a market-leading and safe experience for colleagues and customers. The position requires a strategic approach to workplace management, focusing on the seamless delivery of services and the integration of technology and external partnerships. The Director will also be responsible for developing and implementing the Bank's Future of Work strategy, ensuring that workplace operations align with the evolving needs of the organization. This role involves close collaboration with various departments to provide consultancy on workplace and operational services, including cleaning, catering, and engineering.

Duties and Responsibilities:
The Director will oversee the strategic management of contracts and commercial commitments with third-party suppliers, ensuring value from integrated service approaches. Responsibilities include leading relationships with suppliers, managing operational risks, and ensuring compliance with health and safety standards. The Director will also be accountable for the management of annual capital and operational budgets, driving the strategic use of tools and data to enhance service delivery. The role involves promoting innovative approaches to improve workplace services, managing a diverse team, and ensuring that the internal customer experience is prioritized. The Director will lead change management initiatives, assess building operational risks, and ensure that all services comply with relevant standards. Additionally, the role requires effective stakeholder management and the ability to negotiate complex agreements with internal and external parties.

Required Qualifications:
Candidates should possess excellent experience in building and facility management, with a strong focus on customer service and the ability to create solutions that enhance the colleague experience. Strong interpersonal and communication skills are essential, along with the ability to network and manage stakeholders effectively. Knowledge in workplace strategy, change management, and design is crucial, as is experience in financial management, including budget creation and contract management. The ideal candidate will have a proven track record in problem-solving, project management, and leading change efforts at an institutional level. Significant experience in customer service and a results-oriented approach are also required.

Educational Background:
A relevant degree in facilities management, business administration, or a related field is required. Additional qualifications in project management or change management would be advantageous. Professional certifications in facilities management or related disciplines are also desirable, as they demonstrate a commitment to the field and a depth of knowledge in best practices.

Experience:
The position requires extensive experience in building and facility management, ideally within a corporate or institutional environment. Candidates should have a minimum of 10 years of relevant experience, with a demonstrated ability to lead teams and manage complex projects. Experience in managing large budgets and contracts, as well as a strong understanding of operational risk management, is essential. Proven experience in stakeholder engagement and the ability to drive change initiatives are also critical for success in this role.

Languages:
Fluency in English is mandatory, as it is the working language of the EBRD. Knowledge of additional languages, particularly those relevant to the regions in which the EBRD operates, would be considered an asset and beneficial for communication with diverse stakeholders.

Additional Notes:
This position is a short-term contract with a duration of 12 months. The role is based in London and is full-time. The EBRD is committed to diversity and encourages applications from all qualified candidates, regardless of their background. The organization offers a comprehensive suite of competitive benefits and prioritizes employee wellbeing. The successful candidate will be expected to embody the EBRD's values of inclusiveness, innovation, trust, and responsibility in their daily work.