Analyst, People Solutions Advisory

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is a pioneering international financial institution established in 199

• Its mission is to foster the transition towards open market-oriented economies and promote private and entrepreneurial initiative in countries from Central Europe to Central Asia and the Southern and Eastern Mediterranean. The EBRD operates in over 30 countries and employs approximately 2,000 staff members. The organization is committed to sustainable development and aims to support projects that enhance economic growth while ensuring environmental sustainability and social inclusion.

Job Overview:
The Analyst in People Solutions Advisory (PS&A) plays a crucial role in providing operational support across various employee-related functions, including health management, absence management, performance improvement, and employee relations. This position requires a strong focus on delivering high-quality case administration and ensuring compliance with the Bank's policies. The Analyst will be responsible for producing accurate data and management information to support HR leadership and contribute to strategic initiatives aimed at enhancing operational effectiveness and customer experience. The role involves identifying operational issues, analyzing data trends, and implementing solutions that drive continuous improvement in PS&A services. Additionally, the Analyst will engage in transformation programs and system enhancements to improve service delivery across HR.

Duties and Responsibilities:
The Analyst's duties encompass a wide range of responsibilities, including:

• Case Management - Providing operational and advisory support for employee absence and medical leave processes, coordinating referrals to Occupational Health, preparing case documentation, and maintaining accurate records within case management systems.
• Data Management - Producing regular and ad hoc reports related to employee health and performance metrics, analyzing trends, and developing data visualizations to support decision-making.
• Vendor and Stakeholder Management - Acting as the primary contact for external vendors, maintaining relationships, coordinating meetings, and monitoring service delivery KPIs.
• Continuous Improvement - Identifying opportunities to simplify processes and enhance data quality, participating in system testing, and contributing to compliance and risk management processes.
• Ad hoc projects - Undertaking additional projects and activities as required by business needs, ensuring flexibility and responsiveness to changing organizational demands.

Required Qualifications:
Candidates must possess experience in supporting employee relations, staff health, wellbeing, absence management, or HR advisory processes. A good understanding of HR policies and guidelines is preferred, along with strong collaboration skills and a commitment to team success. The ability to prioritize, organize, and take ownership of work is essential, as is sound judgment in recognizing when escalation is necessary. Candidates should demonstrate effective communication skills, particularly in handling sensitive information with professionalism and discretion. Analytical skills for interpreting data and delivering insights are crucial, as well as a proactive approach to problem-solving and the ability to build relationships across teams.

Educational Background:
A relevant educational background is required, typically including a degree in Human Resources, Business Administration, or a related field. Additional certifications in HR or employee relations would be advantageous and demonstrate a commitment to professional development in the field.

Experience:
The position requires a minimum of 2-3 years of relevant experience in HR, employee relations, or a related area. Candidates should have a proven track record of supporting HR processes and initiatives, with a focus on employee wellbeing and performance management.

Languages:
Fluency in English is mandatory, as it is the primary language of communication within the organization. Knowledge of additional languages, particularly those relevant to the EBRD's operational regions, would be considered a valuable asset and enhance a candidate's profile.

Additional Notes:
This position is a regular contract role with a contract length that is not specified but is expected to be long-term. The EBRD promotes a hybrid workplace model, offering flexibility to employees. The organization values diversity and encourages applications from qualified candidates regardless of their background. Compensation and benefits are competitive and designed to support employee wellbeing.