IT Systems Operations Assistant

Job Posting Organization:
The job posting organization is the United Nations Economic and Social Commission for Western Asia (ESCWA), which was established in 197

• ESCWA's mission is to promote economic and social development in the Arab region through regional cooperation and integration. The organization operates in multiple countries across the Arab region, focusing on sustainable development, social justice, and economic growth. ESCWA employs a diverse workforce of professionals dedicated to addressing the challenges faced by member states and enhancing their capacities to achieve development goals.

Job Overview:
The IT Systems Operations Assistant position is designed to support the head of unit and technical teams in monitoring, maintaining, and securing core IT infrastructure, cloud components, virtualization platforms, and multi-tenant applications. This role is situated within the Decision-Support and Data Science Division (DSDSD) of ESCWA, which is integral to the organization's modernization and innovation efforts. The DSDSD provides advanced analytics and decision-support services to ESCWA, other UN entities, and Member States, aligning with the UN 2.0 agenda. The IT Systems Operations Assistant will play a crucial role in enhancing ESCWA's IT services monitoring program, virtualization environments, and security" style="border-bottom: 1px dotted #007bff !important;">security operations. This includes proactively identifying problems and risks, coordinating with relevant stakeholders, and ensuring minimal impact on service delivery. The position requires collaboration with the Cloud & Infrastructure and Cyber Security teams to ensure the integrity and security of IT operations.

Duties and Responsibilities:
The IT Systems Operations Assistant will be responsible for a variety of tasks, including:

• Troubleshooting and Incident Management: Investigate infrastructure and application issues, perform log analysis and root cause analysis, document findings, and propose/implement corrective actions to resolve incidents and minimize service disruptions.
• Cloudflare Administration and Security Operations: Manage and monitor domains hosted on Cloudflare, analyze traffic patterns and security events, create and maintain custom Web Application Firewall (WAF) rules, and implement mitigation strategies against malicious traffic and attacks.
• Traffic Analysis and Security Monitoring: Collect and analyze Cloudflare metrics, traffic analytics, and security data to identify abnormal behavior, attack patterns, bot activity, and performance issues, while providing recommendations for improving security and service availability.
• Proxmox Virtualization Management: Install, configure, maintain, and monitor Proxmox environments and Ubuntu/Linux servers, create and manage virtual machines, monitor cluster and storage health, perform operating system administration, system updates, security hardening, troubleshooting, and infrastructure maintenance, and ensure the stability, security, and availability of production environments.
• Backup and Recovery Operations: Create and manage virtual machine snapshots, monitor backup processes, verify backup integrity, and support recovery procedures to ensure business continuity and disaster readiness.
• Magento Multi-Tenant Platform Administration: Perform administrative and operational activities for the Magento multi-tenant (ECAP) platform, build and resolve CI/CD pipeline issues, and provide ongoing operational support.
• Documentation and Technical Reporting: Maintain technical documentation, operational procedures, configuration records, troubleshooting guides, incident reports, and implementation documentation for infrastructure and security-related activities.
• Project Support and Technical Implementations: Contribute to infrastructure, cloud, virtualization, and security projects by implementing configurations, supporting deployments, testing solutions, and documenting technical changes.

Required Qualifications:
Candidates must possess a First Level University degree in Telecommunication, Information Technology, Computer Science, or a related area. All applicants are required to submit a copy of their educational degree, as incomplete applications will not be reviewed. Additionally, a minimum of 1 year of professional work experience across virtualization platforms (such as Proxmox), Linux system administration, web application firewalls (such as Cloudflare), database clustering (PostgreSQL/Patroni), and incident or vulnerability tracking is required. Familiarity with modern enterprise platforms, CI/CD pipelines, and cloud integration is desirable, enhancing the candidate's profile for this role.

Educational Background:
The educational background required for this position includes a First Level University degree in Telecommunication, Information Technology, Computer Science, or a related field. This foundational education is essential for understanding the technical aspects of the role and for effectively contributing to the IT systems operations within ESCWA. Candidates must provide proof of their educational qualifications as part of the application process, ensuring that all applicants meet the minimum educational standards set by the organization.

Experience:
The position requires a minimum of 1 year of professional work experience in relevant fields. This experience should encompass work with virtualization platforms such as Proxmox, Linux system administration, web application firewalls like Cloudflare, and database clustering technologies such as PostgreSQL/Patroni. Additionally, candidates should have experience in incident or vulnerability tracking, which is critical for maintaining the security and integrity of IT systems. Familiarity with modern enterprise platforms, CI/CD pipelines, and cloud integration is considered an asset, as it aligns with the evolving technological landscape and the needs of the organization.

Languages:
Fluency in English is required for this position, as it is one of the working languages of the United Nations Secretariat. Candidates must demonstrate proficiency in all four areas of language use: speaking, reading, writing, and understanding. Additionally, knowledge of French is beneficial, as it is also a working language of the UN. Arabic is a working language of ESCWA, and while it is not mandatory for this position, familiarity with Arabic may enhance communication within the organization and with member states.

Additional Notes:
Recruitment for this position is conducted on a local basis, meaning that candidates must have the legal right to live and work in Lebanon. The position is expected to last for a duration of 6 months, providing a temporary opportunity for individuals looking to gain experience within the UN framework. It is important to note that the United Nations does not charge any fees at any stage of the recruitment process, including application, interview, or training. Furthermore, the organization does not request information regarding applicants' bank accounts, ensuring a transparent and ethical recruitment process.