IT Solutions Assistant SC4

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impact of climate change. Established in 1961, WFP operates in over 120 countries, assisting more than 115.5 million people each year. WFP's mission is to alleviate hunger and improve nutrition, while also supporting communities in building resilience against future challenges. The organization was awarded the Nobel Peace Prize in 2020 for its efforts in combating hunger and promoting peace. WFP is committed to diversity and inclusion, ensuring equal employment opportunities for all employees, and actively encourages qualified candidates from diverse backgrounds to apply.

Job Overview:
The IT Solutions Assistant will play a crucial role in supporting the development, testing, implementation, maintenance, and user support of various digital tools and systems within the WFP framework. This position requires the incumbent to work closely with senior colleagues, assisting in coding, configuration, and deployment tasks while adhering to established specifications and procedures. The role involves routine monitoring and support for applications and databases hosted on platforms like AWS, as well as assisting in the rollout of new systems and features. The incumbent will be expected to engage with users to understand their needs and provide solutions, ensuring that the applications function effectively and meet the operational requirements of WFP. This position is vital for maintaining the technological backbone that supports WFP's humanitarian efforts, ensuring that the organization can deliver timely and effective assistance to those in need.

Duties and Responsibilities:
The incumbent will be responsible for a variety of tasks, including but not limited to: maintaining and enhancing web-based applications and digital tools by completing assigned frontend and backend coding tasks; assisting senior colleagues in implementing application features using technologies such as React, HTML, CSS, JavaScript, and PHP/Laravel; performing basic unit and functional testing; troubleshooting routine issues and applying documented fixes; responding to user queries and resolving application issues; assisting with application installation, configuration, deployment, and release activities; collecting and documenting user needs and business requirements; following IT security" style="border-bottom: 1px dotted #007bff !important;">security and data protection procedures; and performing other related duties as required. The role requires a proactive approach to problem-solving and a commitment to maintaining high standards of service delivery.

Required Qualifications:
Candidates must possess a strong foundation in software development, with at least four years of progressive experience in the field. A solid understanding of front-end technologies such as React, HTML, CSS, and JavaScript is essential, along with familiarity with back-end coding tasks using PHP, Laravel, or similar frameworks. Experience in application testing, troubleshooting, and user support is also required. Strong communication skills, problem-solving abilities, and the capacity to work collaboratively within a team are critical for success in this role. Additionally, candidates should demonstrate a commitment to WFP's values and mission, particularly in the context of humanitarian assistance.

Educational Background:
The minimum educational requirement for this position is the completion of secondary school education. However, a university degree in Computer Science, Software Engineering, Information Technology, or a related field is highly desirable and will be considered an advantage in the selection process. This educational background provides the necessary theoretical knowledge and practical skills required for the technical aspects of the role.

Experience:
Candidates should have a minimum of four years of relevant experience in software development, with a focus on web-based applications. Experience in systems engineering, data engineering, or data analysis is considered a plus. The ideal candidate will have a proven track record of supporting the maintenance, testing, and implementation of applications, as well as familiarity with cloud-hosted services and relational databases.

Languages:
Fluency in both oral and written communication in English and Arabic is mandatory for this position. Knowledge of the French language is considered an added advantage, as it may facilitate communication within the diverse teams and stakeholders that WFP engages with in its operations.

Additional Notes:
This position is a full-time role based in Beirut, Lebanon, and is open to both national and international candidates. WFP offers an attractive compensation package, which includes various benefits and opportunities for professional development. The organization is committed to fostering an inclusive work environment and encourages applications from women and individuals with disabilities. The recruitment process is designed to be accessible and fair, with reasonable accommodations available for candidates who require them. All applications must be submitted through WFP's online recruiting system, and only shortlisted candidates will be contacted for further stages of the recruitment process.