PSP Associate (Salesforce Database)

Job Posting Organization:
UNHCR, the UN Refugee Agency, is dedicated to providing international protection for over 108.4 million refugees and displaced individuals globally. Established to respond to the needs of those forced to flee their homes, UNHCR operates in more than 30 countries, employing a diverse workforce committed to humanitarian efforts. The organization aims to safeguard the rights and well-being of refugees, ensuring they find safety and the opportunity to rebuild their lives. UNHCR's Private Sector Partnerships Services (PSP) division is a rapidly expanding global entity that has successfully raised financial contributions and engaged the public in support of refugee causes, thereby broadening partnerships with corporations, foundations, and philanthropists. The PSP division launched its fundraising activities in Malaysia in 2017, aiming to establish a sustainable funding source through monthly donors, which is crucial for supporting the organization's mission in the region.

Job Overview:
The PSP Associate (Salesforce Database) will play a pivotal role in managing the transition to Salesforce as the primary database for UNHCR's fundraising and engagement activities in Malaysia. This position requires a passionate individual who can derive business insights from data, inform decision-making processes, and provide impactful reporting to stakeholders. The successful candidate will support the migration of data from legacy systems to Salesforce, ensuring data accuracy and consistency across multiple channels. The role also involves performing user acceptance tests, regular data administration tasks, and creating performance dashboards to support the Private Sector Partnerships strategy. The associate will work closely with various stakeholders to meet their business intelligence needs and contribute to the overall success of fundraising initiatives.

Duties and Responsibilities:
The duties and responsibilities of the PSP Associate include supporting project activities related to data migration, monitoring data consistency, performing user acceptance tests, and undertaking other assigned duties. In terms of database administration, the associate will handle regular data administration tasks, including processing monthly donation transactions, maintaining data consistency, and performing basic configurations on the database platform. The role also involves acting as a focal point for database operation issues, supporting database enhancement processes, and ensuring compliance with data protection and privacy laws. Additionally, the associate will create performance dashboards and reports, analyze payment approval rates, and present findings to stakeholders. The position requires collaboration with internal and external stakeholders to fulfill their business intelligence requirements and support assigned projects.

Required Qualifications:
Candidates must possess a high school diploma, with a Bachelor’s degree in IT system management, Information Systems Management, or related fields being desirable. A minimum of three years of relevant work experience is required for those with a high school diploma, or two years for those with a Bachelor’s degree. Experience in database management, payment management, or IT system management relevant to donor or membership databases is essential. Proven experience in a fundraising or sales environment, managing donor or customer records within a CRM database, and familiarity with Salesforce is strongly preferred. Candidates should also demonstrate proficiency in written and spoken English and Malay, along with knowledge of MS Office, particularly Excel.

Educational Background:
The educational background required for this position includes at least a high school diploma, with a preference for candidates holding a Bachelor’s degree in IT system management, Information Systems Management, or other related fields. This educational foundation is crucial for understanding the technical aspects of database management and the operational requirements of the role.

Experience:
The position requires a minimum of three years of relevant work experience for candidates with a high school diploma, or two years for those with a Bachelor’s degree. This experience should be in database management, payment management, or IT system management, specifically related to donor or membership databases. Proven experience in a fundraising or sales environment, particularly in donor/customer care and data processing, is essential. Familiarity with Salesforce and experience in managing donor or customer records within a CRM system are strongly preferred.

Languages:
Proficiency in written and spoken English is mandatory, while knowledge of Malay is also required. These language skills are essential for effective communication with stakeholders and for the successful execution of the role's responsibilities.

Additional Notes:
This position is classified under UNOPS LICA6 and is not remote. The target start date for the role is September 15, 2026, following the application deadline of September 10, 202

• The position does not require a functional clearance and is categorized under a family type that is not applicable for home-based work. The role is full-time and involves significant interaction with various stakeholders to support the fundraising activities of UNHCR in Malaysia.