IT Operations Associate G6

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 80 countries, employing thousands of staff members who are committed to the mission of alleviating hunger and improving nutrition. WFP's core values include Integrity, Collaboration, Commitment, Humanity, and Inclusion, which guide its operations and interactions with partners and beneficiaries. The organization has received numerous accolades for its work, including the Nobel Peace Prize in 2020, highlighting its significant role in addressing global food insecurity and humanitarian crises. WFP is committed to diversity and equal employment opportunities, encouraging candidates from all backgrounds to apply.

Job Overview:
The IT Operations Associate position at WFP is crucial for coordinating and guiding Information Technology maintenance and support activities. This role is designed to enable the effective delivery of IT services within the organization. The incumbent will be responsible for ensuring that technology systems are running efficiently and effectively, which includes carrying out system and hardware maintenance tasks, monitoring technology reliability, and analyzing data to recommend IT solutions. The position requires a proactive approach to resolving IT queries, providing technical training to end users, and supporting the implementation of new applications. The IT Operations Associate will also draft standard materials and documentation to ensure that staff have access to necessary information about IT services and products. This role is integral to the continuous improvement of IT services provided by WFP, ensuring that the organization can meet its operational needs and support its humanitarian mission.

Duties and Responsibilities:
The duties and responsibilities of the IT Operations Associate include:

• Carrying out system and hardware maintenance tasks, including running specialized network monitoring and system protection to ensure technology is functioning effectively.
• Monitoring technology reliability, identifying user needs, analyzing data, and producing accurate reports to recommend IT solutions that support informed decision-making.
• Resolving queries independently and escalating issues when necessary to ensure that standard IT questions are answered and accurate information is provided to staff.
• Providing standard technical training to end users of commonly used technology and systems to assist WFP staff in their work.
• Guiding and training junior colleagues in delivering IT support services to enhance staff capabilities.
• Supporting the coordination of new application implementations to equip WFP staff with the necessary tools for effective performance.
• Drafting standard materials such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
• Implementing improvements to methods and processes within the IT division to support the continuous enhancement of IT services.
• Coordinating the installation and maintenance of telecommunications systems and equipment to ensure optimal services in compliance with standard operational procedures. 1
• Leading a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies. 1
• Following established emergency response processes and procedures to provide support in meeting emergency food assistance needs.

Required Qualifications:
The required qualifications for the IT Operations Associate position include a completion of secondary school education and a post-secondary certificate in a related functional area. Candidates should possess a strong understanding of IT systems and operations, as well as the ability to analyze service management results and develop service enhancement recommendations. Experience in business process re-engineering and participation in procurement and budgeting processes is also essential. The role demands a proactive approach to problem-solving and the ability to work collaboratively within a team environment.

Educational Background:
Candidates must have completed secondary school education, and a post-secondary certificate in a related functional area is required. This educational background provides the foundational knowledge necessary for understanding IT operations and support within the organization.

Experience:
The position requires six or more years of progressively responsible work experience in the relevant business stream, with a focus on general administrative work. Candidates should have a proven track record of working in IT operations or support roles, demonstrating their ability to manage and improve IT services effectively.

Languages:
Fluency in both oral and written communication in the UN language in use at the duty station (English) is mandatory. Additionally, proficiency in the local language, if different, is considered an asset. This linguistic capability is essential for effective communication within the organization and with stakeholders.

Additional Notes:
This position is based in Monrovia, Liberia, and reports to the Business Transformation Officer. WFP offers a highly inclusive, diverse, and multicultural working environment, along with an attractive compensation package. The organization is committed to the personal and professional development of its employees through various training and mentorship programs. The role is full-time, and WFP is dedicated to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. All applications must be submitted through the online recruiting system, and candidates are advised to ensure their profiles are complete and accurate before applying.