Associate HR Digital Innovation Officer

Job Posting Organization:
The Organization for security" style="border-bottom: 1px dotted #007bff !important;">Security and Co-operation in Europe (OSCE) is a regional security organization established in 197

• It has 57 participating States and operates in various countries across Europe, Central Asia, and North America. The OSCE's mission is to promote peace, stability, and democracy through a comprehensive approach to security that encompasses politico-military, economic, environmental, and human aspects. The organization employs a diverse workforce and is committed to diversity and inclusion within its ranks, encouraging the nomination of qualified candidates from all backgrounds.

Job Overview:
The Associate HR Digital Innovation Officer position is a seconded role within the OSCE Secretariat, specifically located in the HR Analytics, Systems and Payroll Unit of the Department of Human Resources (DHR). This role is pivotal in driving digital transformation within HR service delivery by identifying opportunities for process automation and ensuring effective change management. The incumbent will serve as a bridge between internal clients and technical teams, translating operational demands into structured technical specifications. The position requires a proactive approach to optimizing HR workflows, managing change, and ensuring high user adoption of new systems and processes. The successful candidate will be responsible for synthesizing client requirements, optimizing workflows, managing change initiatives, and safeguarding data governance, all while maintaining alignment with the broader technology roadmap of the organization.

Duties and Responsibilities:
The duties of the Associate HR Digital Innovation Officer include:

• Synthesizing Client Requirements: Acting as the primary focal point for internal clients and external executive structures to map, analyze, and synthesize operational demands regarding HR workflows, data structures, and system changes.
• Translating to Technical Specifications: Converting non-technical client business needs into structured Business Requirement Documents (BRDs) and functional specifications that are easily understood by the technical HR Systems team and ICTS.
• Optimizing Workflows: Analyzing cross-functional HR workflows across the Secretariat and field operations to eliminate redundancies and proposing digital automation or self-service solutions to improve process efficiency and user experience.
• Managing Change and Adoption: Designing and executing comprehensive change management plans, user guides, and tailored training modules to guide diverse stakeholders through the adoption of new systems and workflows.
• Leading Testing: Coordinating User Acceptance Testing (UAT) scenarios with clients to validate deliverables against original specifications and providing intensive post-launch support to minimize operational disruption.
• Safeguarding Data Governance: Partnering with clients during initial design phases to establish data governance standards, ensuring new system inputs yield clean, structured data that seamlessly feeds the unit's central analytics engine.
• Liaising Cross-Functionally: Serving as the functional liaison in cross-departmental project working groups involving ICTS, Finance, and HR counterparts to ensure cohesive, aligned project execution.
• Maintaining Architecture Alignment: Ensuring all proposed system modifications align with the unit’s broader technology roadmap and data models, as well as with the ICTS roadmap and strategy.
• Measuring Adoption Success: Tracking and evaluating post-implementation metrics, focusing on system adoption rates, specification accuracy, and measurable process cycle-time reductions across client structures.

Required Qualifications:
The required qualifications for the Associate HR Digital Innovation Officer position include:

• A first-level university degree in Human Resources, Business/Public Administration, technology with specialization in data science, computer science, applied mathematics or statistics, finance, economics, psychology, management information systems, or a similar field.
• A minimum of four years of professional-level experience in human resources, HR systems, business analysis, digital transformation, or a related field (two years with a relevant second-level degree).
• A demonstrated track record of leading change management initiatives, including designing user acceptance testing (UAT), authoring user guides, and delivering hands-on training to diverse stakeholder groups.
• Proven experience in mapping business processes, gathering user requirements, and translating them into technical specifications for IT projects.
• Experience working within an international organization, public sector institution, or a highly matrixed environment with decentralized field operations is highly desirable.
• Desirable knowledge of HR IT systems (Core HR, talent management, payroll) and HR processes, and/or HRIS platforms (e.g., Oracle EBS, Taleo, SuccessFactors, or equivalent cloud systems).
• Experience in advising on systems, policy issues, and priorities, as well as formulating policy, plans, and procedures.
• Excellent oral and written communication skills in English, with knowledge of other languages from the OSCE region considered an asset.
• Excellent communication, collaboration, planning, and organizational skills, combined with a strong customer service orientation. 1
• Strong analytical and problem-solving skills. 1
• Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities. 1
• The ability and willingness to work as a member of a team with people of different cultural, ethnic, and religious backgrounds, different genders, and diverse political views, while maintaining impartiality and objectivity.

Educational Background:
The educational background required for this position includes a first-level university degree in relevant fields such as Human Resources, Business/Public Administration, or technology with specialization in data science, computer science, applied mathematics or statistics, finance, economics, psychology, or management information systems. This educational foundation is essential for understanding the complexities of HR systems and digital transformation initiatives.

Experience:
The level of experience needed for this position is a minimum of four years of professional-level experience in human resources, HR systems, business analysis, digital transformation, or a related field. Candidates with a relevant second-level degree may qualify with two years of experience. This experience should include leading change management initiatives, mapping business processes, and translating user requirements into technical specifications, ideally within an international or public sector context.

Languages:
The mandatory language for this position is English, with excellent oral and written communication skills required. Knowledge of other languages from the OSCE region is considered an asset, enhancing the ability to communicate effectively with diverse stakeholders.

Additional Notes:
This position is a seconded role, meaning it is open only to candidates nominated by participating States. The OSCE Secretariat retains the discretion to re-advertise or cancel the vacancy, and only candidates selected for further stages of recruitment will be contacted. The maximum period of service in this post is 10 years, and candidates should be aware that OSCE officials must conduct themselves in a manner befitting their status as international civil servants. The OSCE is committed to applying the highest ethical standards in its operations. The position is full-time, and the target start date is as soon as possible.