Head Teller (FAO Credit Union)

Job Posting Organization:
The Food and Agriculture Organization (FAO) of the United Nations is dedicated to achieving security" style="border-bottom: 1px dotted #007bff !important;">security" style="border-bottom: 1px dotted #007bff !important;">food security for all and ensuring that people have regular access to enough high-quality food to lead active, healthy lives. Established in 1945, FAO has grown to include over 194 member countries and operates in more than 130 countries worldwide. The organization focuses on various aspects of food security, agriculture, and rural development, with a commitment to environmental sustainability integrated into its strategic objectives and operations. The FAO Staff Credit Union (CU), which began in 1954 and was formally integrated into FAO in 1976, serves as a self-funded operation that provides financial services to FAO and WFP staff, facilitating savings and credit facilities in a convenient and hassle-free manner.

Job Overview:
The Head Teller at the FAO Credit Union plays a crucial role in coordinating and performing a comprehensive range of functions that support the activities of the Credit Union. This position is essential for ensuring the quality, transparency, and consistency of data and processes within the CU's operations. The Head Teller is responsible for overseeing the day-to-day operations of the Front Office staff, with a particular focus on new members and all aspects of the CU's lending operations. The incumbent must ensure compliance with the CU's rules and procedures while completing requests in a timely, efficient, and accurate manner, thereby maintaining high levels of customer service. The role requires a proactive approach to problem-solving and the ability to work independently while prioritizing tasks effectively.

Duties and Responsibilities:
The Head Teller's duties and responsibilities include coordinating the processing of member savings and loan transaction requests, ensuring that Tellers apply the rules and policies governing loans and savings, and overseeing and assisting members with account openings and closures. The Head Teller will also oversee other front-office operations, such as deposits, account templates, account certificates, and various requests. Additionally, the incumbent will coordinate and oversee daily, monthly, and quarterly procedures, liaise with the Human Resources Division and members regarding member accounts, ensure proper archiving of member correspondence and daily transactions, and monitor and update members' records concerning personnel actions. The Head Teller may also be required to perform other related duties as necessary to support the CU's operations.

Required Qualifications:
Candidates must possess a secondary school education and have a minimum of four years of relevant experience in finance and budget-related support work. A working knowledge (proficiency - level C) of English is mandatory, along with good knowledge of MS Office applications, internet, and office technology equipment. Candidates must also be nationals of the country of the duty station or possess a valid visa or work permit to reside within commuting distance of the duty station at the time of application.

Educational Background:
The educational background required for this position is a secondary school education. This foundational education is essential for understanding the basic principles of finance and customer service, which are critical for the role of Head Teller in the FAO Credit Union.

Experience:
The position requires a minimum of four years of relevant experience in finance and budget-related support work. This experience should encompass a range of financial services and operations, ideally within a credit union or similar financial institution, to ensure that the incumbent is well-versed in the necessary procedures and regulations governing financial transactions.

Languages:
A working knowledge (proficiency - level C) of English is mandatory for this position. Additionally, it is desirable for candidates to have intermediate knowledge (intermediate proficiency - Level B) of one of the other FAO languages, which include Arabic, Chinese, French, Russian, or Spanish. This multilingual capability can enhance communication with a diverse member base and facilitate better service delivery.

Additional Notes:
The position is categorized under General Service Staff, which means that candidates must be recruited locally. To be eligible for this position, candidates must be nationals of Italy or possess an existing valid visa or work permit and reside within commuting distance of the duty station at the time of application. The role emphasizes the importance of customer service orientation, initiative, good planning skills, and the ability to establish priorities, standards, and deadlines. The competencies required for this position include results focus, teamwork, communication, building effective relationships, knowledge sharing, and continuous improvement.