ICT Associate

Job Posting Organization:
UNOPS (United Nations Office for Project Services) is a UN agency established in 1996, dedicated to providing project management, procurement, and infrastructure services to various organizations, including UN agencies, NGOs, and development partners. UNOPS operates in over 80 countries, focusing on sustainable development solutions and humanitarian assistance. The organization aims to empower global change through effective project delivery and operational excellence, ensuring that services meet stringent requirements of speed, efficiency, and cost-effectiveness. UNOPS has a strong presence in the Asia Pacific region, with its regional office based in Bangkok, Thailand, overseeing operations in 17 countries, including Myanmar.

Job Overview:
The ICT Associate position at UNOPS Myanmar is crucial for ensuring the secure and effective delivery of ICT services in alignment with UNOPS rules and frameworks. The role involves supporting the implementation of ICT strategies, overseeing infrastructure and systems management, and providing technical guidance to enhance service quality and user satisfaction. The ICT Associate will work closely with the ICT Senior Officer to deliver first-level support to users, manage Help Desk services, and ensure the smooth operation of ICT systems. This position is integral to maintaining operational reliability and enhancing the overall user experience within the organization.

Duties and Responsibilities:
The ICT Associate will be responsible for implementing ICT and operational strategies compliant with UNOPS regulations, providing fast and effective user support, advising on IT and systems planning, and contributing to the development of ICT standards. Key responsibilities include maintaining an inventory of ICT assets, ensuring effective functioning of hardware, overseeing the acquisition of supplies, and providing consulting services for project implementation activities. The role also involves maintaining network connectivity, monitoring performance, safeguarding data integrity, and supporting business continuity measures. Additionally, the ICT Associate will facilitate training sessions, participate in knowledge-sharing initiatives, and conduct research on ICT-related topics.

Required Qualifications:
Candidates must possess a secondary school diploma (or equivalent) with 6 years of relevant experience, or a Bachelor’s degree (or equivalent) in any discipline with 2 years of relevant experience. Relevant globally recognized ICT professional certificates are desired but not mandatory. The ideal candidate should demonstrate a strong understanding of ICT operations, asset management, and service delivery in a client-focused environment.

Educational Background:
A secondary school diploma with extensive experience in ICT or a Bachelor’s degree in any discipline is required. Candidates with additional qualifications in information technology or related fields will be preferred. Relevant professional certifications in ICT are also desirable, indicating a commitment to ongoing professional development and expertise in the field.

Experience:
The position requires relevant experience in information technology, particularly in using office software packages (MS Office 2010 or newer), Active Directory management, and managing Windows servers and network infrastructure. Experience working in multicultural environments or within UN system organizations in developing countries is highly desirable, as is experience in development or humanitarian contexts, which will enhance the candidate's ability to navigate the complexities of the role effectively.

Languages:
Fluency in English and Burmese is required for this position. Proficiency in additional languages may be considered an asset, enhancing communication with diverse stakeholders and partners in the region.

Additional Notes:
This position is classified at the Associate level (ICS 06) and is offered as an Individual Contractor Agreement (ICA) under the LICA - Support - Regular contract type. The contract duration is open-ended, subject to organizational requirements, availability of funds, and satisfactory performance. UNOPS emphasizes diversity and equal employment opportunities, encouraging applications from qualified women and candidates from underrepresented groups. The recruitment process will include background checks to ensure adherence to UNOPS standards and policies.