IT Solution and Automation Assistant

Job Posting Organization:
The World Food Programme (WFP) is the world’s largest humanitarian organization, dedicated to saving lives in emergencies and using food assistance to build pathways to peace, stability, and prosperity for people recovering from conflict, disasters, and the impacts of climate change. Established in 1961, WFP operates in over 120 countries, assisting more than 115.5 million people each year. The organization is committed to diversity and equal employment opportunities, encouraging qualified candidates from all backgrounds to apply. WFP's mission is to end hunger and improve nutrition by 2030, and it has been recognized as a Nobel Peace Prize Laureate in 202

• WFP invests in the personal and professional development of its employees through various training and mentorship programs, fostering a healthy and inclusive work environment.

Job Overview:
The IT Solution and Automation Assistant will play a crucial role in supporting the WFP's Technology Division (TEC) by enhancing productivity through process automation and providing technical assistance for IT solution development. The position is based in WFP’s MENAEERO Regional Office in Cairo and involves working closely with business teams to identify opportunities for digitization and automation. The role requires the design, implementation, and maintenance of low-code/no-code solutions using Microsoft 365 and Power Platform, contributing to the digital transformation of WFP's operations. The assistant will also be responsible for user training and support, ensuring that the developed solutions are sustainable and aligned with WFP standards.

Duties and Responsibilities:
The duties and responsibilities of the IT Solution and Automation Assistant include:

• Supporting the development, maintenance, and enhancement of solutions using Microsoft 365 and Power Platform technologies, including Power Apps, Power Automate, SharePoint Online, Microsoft Forms, and Power BI.
• Engaging with business units and Country Offices to identify opportunities for process improvement, digitization, and automation, translating business requirements into practical digital solutions.
• Assisting in solution design, configuration, testing, troubleshooting, and user acceptance activities to ensure developed solutions are reliable and fit-for-purpose.
• Maintaining technical documentation, user guides, FAQs, solution registers, and knowledge articles to support sustainability and handover of developed solutions.
• Preparing and delivering user training, coaching, and awareness sessions to strengthen effective use of Microsoft 365 and Power Platform tools.
• Providing user support and issue triage for MS Power Platform solutions and Microsoft-based digital tools, escalating complex issues as required.
• Supporting the development of dashboards, reports, and analytical products to monitor business processes, solution adoption, and operational performance.
• Performing other tasks as required.

Required Qualifications:
The required qualifications for the position include:

• Experience using Microsoft 365 tools, including SharePoint Online, Teams, Forms, Excel, and related collaboration services.
• Experience developing or supporting low-code/no-code solutions using Power Apps, Power Automate, and Power BI.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with database management systems such as PostgreSQL, MySQL, or Microsoft SQL Server.
• Proven experience in delivering user support, training, documentation, and knowledge-sharing materials for digital tools.
• Strong analytical, problem-solving, customer-service, and communication skills, with the ability to explain technical concepts to non-technical audiences.
• Knowledge of API development and system integration is essential.

Educational Background:
Candidates must possess a university degree in Computer Science, Computer Engineering, Information Systems, Business Information Systems, Information Technology, Data Analytics, or a related field. This educational background is crucial for understanding the technical aspects of the role and for effectively contributing to the development of IT solutions.

Experience:
A minimum of 3 years of relevant professional experience in information technology, digital solutions, business applications, process automation, or related areas is required. Candidates should have experience designing, developing, and supporting low-code/no-code business solutions using Microsoft 365 and Microsoft Power Platform, as well as experience with SharePoint Online, Power Apps, Power Automate, Power BI, and Microsoft Forms. Experience in supporting the implementation and adoption of business applications across multiple stakeholders or user groups is also necessary.

Languages:
Fluency in both oral and written communication in the UN language in use at the duty station (Arabic) and in English is mandatory. This bilingual proficiency is essential for effective communication within the diverse WFP team and with external stakeholders.

Additional Notes:
The position is full-time and based in Cairo, Egypt. The World Food Programme is committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process. The organization does not charge any application fees and emphasizes the importance of submitting applications through its online recruiting system. Selected candidates will undergo rigorous reference and background checks, and all employment decisions are made based on organizational needs, job requirements, merit, and individual qualifications.