Donor Services Assistant

Job Posting Organization:
Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to individuals in need, particularly those affected by conflict, disease outbreaks, disasters, and social exclusion. Established to deliver medical humanitarian assistance based solely on need, MSF operates in over 70 countries worldwide. The organization is committed to principles of independence, impartiality, and neutrality, ensuring that care is provided without discrimination based on race, ethnicity, religion, or political affiliation. MSF's international project teams consist of medical, logistical, and administrative staff, many of whom are hired locally to work within their own communities. The organization also emphasizes the importance of bearing witness to the experiences of its colleagues and patients, advocating for their needs and rights. MSF USA is one of 24 sections supporting the global movement, focusing on staff recruitment, fundraising, advocacy, and communications, and actively seeks candidates from diverse backgrounds to further its social mission.

Job Overview:
The Donor Services Assistant plays a crucial role as a primary point of contact for donors, addressing their inquiries, resolving issues, and facilitating donations. This position is integral to the development of communication strategies aimed at informing donors about MSF's programs and policies. The assistant will engage in donor cultivation, building trust and loyalty with both potential and existing donors. This involves updating them on MSF's activities and fostering long-term relationships with key donor segments. The role also includes responsibilities related to fundraising, ensuring that resources are secured in alignment with MSF's commitments, and driving brand awareness through effective brand positioning. The assistant will utilize the latest technological systems to enhance fundraising capabilities and improve donor engagement.

Duties and Responsibilities:
The Donor Services Assistant is responsible for managing donor relationships by responding to calls, emails, and mail inquiries, thereby maintaining and strengthening connections with allocated donors and prospective donors. This includes acting as the first point of contact for resolving customer queries and complaints. The assistant will also manage basic aspects of the data management system under the guidance of senior colleagues, ensuring that data is accurately maintained to support donor engagement strategies. Additionally, the role involves building effective internal relationships to deliver high-quality professional services and producing and updating various MS documents and databases to support senior colleagues. The assistant may also be required to perform other functions as assigned, contributing to the overall success of the department.

Required Qualifications:
Candidates for the Donor Services Assistant position should possess a minimum of two years of administrative experience, ideally in a customer service or non-profit environment. A Bachelor’s degree or equivalent experience is required. Strong interpersonal skills, along with excellent written and oral communication abilities, are essential. The ideal candidate will demonstrate proven administrative skills, including a keen attention to detail and the ability to manage multiple projects simultaneously. Additionally, candidates should exhibit a commitment to MSF's mission and values, showcasing a passion for humanitarian work and a desire to contribute positively to the organization.

Educational Background:
The educational background required for this position includes a Bachelor’s degree or equivalent experience. This educational foundation should ideally be complemented by coursework or training relevant to administrative functions, customer service, or non-profit management, equipping the candidate with the necessary skills to excel in the role.

Experience:
The position requires at least two years of administrative experience, preferably within a customer service or non-profit context. This experience should demonstrate the candidate's ability to manage donor relationships effectively, handle inquiries, and provide high-quality support to both donors and internal teams. Familiarity with data management systems and fundraising processes would be advantageous, as would experience in a role that involved direct interaction with clients or stakeholders.

Languages:
While the job posting does not specify mandatory languages, proficiency in English is essential for effective communication with donors and internal teams. Additional language skills may be considered beneficial, particularly if they align with the demographics of MSF's donor base or the regions in which MSF operates.

Additional Notes:
This position does not entail supervisory responsibilities and is structured around a 35-hour work week. Compensation for the role ranges from $53,702 to $80,554, with pay being hourly. New hires are typically offered a salary within this range based on their relevant experience, skills, and internal equity considerations. MSF USA is committed to creating a diverse and inclusive workforce, encouraging individuals from all backgrounds to apply. The organization provides reasonable accommodations for individuals with disabilities or religious beliefs during the application process. Employment may be contingent upon satisfactory reference checks and background screening appropriate to the responsibilities of the role.