Donor Services Assistant (Temporary)

Job Posting Organization:
Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization founded to provide medical care to those in need, particularly in crisis situations such as conflicts, disease outbreaks, and natural disasters. Established in 1971, MSF operates in over 70 countries worldwide, employing a diverse workforce that includes medical, logistical, and administrative staff, many of whom are hired locally. The organization is committed to delivering humanitarian assistance based solely on need, without discrimination based on race, ethnicity, religion, or political affiliation. MSF's mission is guided by principles of independence, impartiality, and neutrality, and the organization actively advocates for the rights and needs of the populations it serves. MSF USA is one of 24 sections supporting the global movement, focusing on staff recruitment, fundraising, advocacy, and communications, and encourages candidates from varied backgrounds to contribute to its social mission.

Job Overview:
The Donor Services Assistant plays a crucial role in maintaining and enhancing relationships with donors, serving as a primary point of contact for inquiries and support. This position involves addressing donor questions, resolving issues, and facilitating donations. Additionally, the assistant will contribute to the development of communication materials aimed at informing donors about MSF's programs and policies. The role requires a proactive approach to donor engagement, ensuring that both potential and existing donors feel valued and informed about the organization's activities. The assistant will also be involved in strategic prospecting to identify new donor segments and enhance the overall donor experience, aligning with MSF USA's mission and goals.

Duties and Responsibilities:
The Donor Services Assistant will be responsible for a variety of tasks, including but not limited to: answering calls, emails, and mail inquiries from donors and prospective donors; managing donor relationships to build trust and loyalty; updating donors on MSF activities; designing and implementing donor engagement strategies; securing sustainable resources for fundraising efforts; managing data within the donor management system; producing and updating departmental documents and databases; and collaborating with internal teams to ensure high-quality service delivery. The assistant will also be expected to adapt to changing circumstances and contribute to the overall effectiveness of the donor services team.

Required Qualifications:
Candidates for the Donor Services Assistant position should possess strong interpersonal skills, both written and verbal, and demonstrate a keen attention to detail. A minimum of two years of administrative experience, preferably in a customer service or non-profit environment, is required. The ideal candidate will have proven administrative skills, the ability to manage multiple projects simultaneously, and a commitment to MSF's mission and values. Familiarity with donor management systems and fundraising strategies is a plus, as is the ability to work collaboratively within a team.

Educational Background:
A Bachelor's degree or equivalent experience is required for this position. Candidates should have a solid educational foundation that supports their administrative and communication skills, enabling them to effectively engage with donors and contribute to the organization's goals.

Experience:
The position requires a minimum of two years of relevant administrative experience, ideally within a customer service or non-profit context. Candidates should demonstrate a track record of effective communication and relationship management, as well as the ability to handle complex inquiries and provide solutions in a timely manner.

Languages:
While English is the mandatory language for this position, proficiency in additional languages may be considered an asset, particularly if they align with MSF's operational regions. Candidates who can communicate effectively in multiple languages will have an advantage in engaging with a diverse donor base.

Additional Notes:
This is a temporary position with no supervisory responsibilities. The role is compensated on an hourly basis, structured around a 35-hour work week, with a salary range of $53,702 to $80,554, depending on relevant experience and skills. MSF USA is committed to creating a diverse and inclusive workforce and encourages individuals from underrepresented communities in the humanitarian aid sector to apply. The organization provides reasonable accommodations for individuals with disabilities or religious beliefs during the application process. Employment may be contingent upon satisfactory reference checks and background screening.