Registration and Marketing Support Officer

Job Posting Organization:
The European Bank for Reconstruction and Development (EBRD) is a pioneering international financial institution that was established in 199

• The EBRD's mission is to foster the transition towards open market-oriented economies and to promote private and entrepreneurial initiative in the countries where it invests. The organization operates in over 30 countries across Europe, Asia, and the Middle East, employing a diverse workforce of approximately 2,000 employees. The EBRD is committed to sustainable development and aims to support projects that enhance the economic and social well-being of the regions it serves.

Job Overview:
The Registration and Marketing Support Officer plays a crucial role in supporting the Registration team with the invitation, accreditation, and registration of participants for the Annual Meeting (AM). This position involves assisting in the implementation of a new registration and marketing platform, addressing registration queries from EBRD staff, and providing support to the Marketing and Sponsorship team by updating website content. The officer will also conduct research on the Host Country's culture and heritage to create promotional materials for the website. On-site responsibilities include managing push notifications and providing support through the MyEBRD app during the event. This role requires a blend of customer service, event management, and data analysis skills, along with effective collaboration with various stakeholders within the organization.

Duties and Responsibilities:
The duties and responsibilities of the Registration and Marketing Support Officer include:

• Pre-AM Responsibilities: - Support the setup and testing of the registration and marketing platform. - Assist Bank staff with the flagging process for AM participants. - Process invitations and accreditations for AM participants, ensuring adherence to strict accreditation criteria. - Monitor the AM information email address and respond to queries from Bank staff. - Produce reports as requested. - Research and compile information about the Host Country's culture and heritage for promotional purposes. - Propose content and structure for the Host Country page on the AM website. - Update the Annual Meeting website as needed based on team requirements. - Set up and schedule push notifications in consultation with the Event Management team. - Contribute to outreach campaigns and sponsorship support through research and coordination with partners.
• On-site Responsibilities: - Monitor the AM information email address during the event. - Send push notifications to manage crowds as necessary. - Promote the MyEBRD app and provide participant support during the event days.

Required Qualifications:
The ideal candidate for the Registration and Marketing Support Officer position should possess the following qualifications: - A university degree in a relevant field. - Proven experience and strong knowledge in conference or event organizing. - Proficiency in computer applications, particularly in Excel for report generation. - Demonstrated ability to monitor timelines and coordinate effectively with various departments and external partners. - Excellent attention to detail and accuracy in work. - Ability to operate sensitively in multicultural environments and build effective relationships with clients and colleagues. - Familiarity with EBRD's procedures and policies is desirable. - Fluent written and spoken English is mandatory, while knowledge of French is considered an asset. - Strong verbal and written communication skills, with the ability to establish rapport with a diverse range of clients. - Good numeracy skills and the ability to work with numbers accurately. - Excellent interpersonal, diplomatic, negotiation, and presentation skills. - A strong team player who can integrate into the existing AMPEM team and work efficiently under pressure with tight deadlines.

Educational Background:
Candidates must have a university degree in a relevant field, which may include areas such as business administration, event management, marketing, or communications. This educational background is essential to ensure that the candidate possesses the foundational knowledge and skills necessary for the role.

Experience:
The position requires proven experience in conference or event organizing, which indicates that candidates should have a background in managing events, coordinating logistics, and engaging with participants. Experience in customer service, data entry, and analysis is also essential, as the role involves addressing registration queries and producing reports. Candidates should demonstrate a history of working collaboratively with teams and stakeholders to achieve common goals.

Languages:
Fluency in written and spoken English is mandatory for this position, as effective communication is crucial in interacting with diverse stakeholders. Knowledge of French is considered a valuable asset, as it may enhance communication with French-speaking participants and partners.

Additional Notes:
This position is a short-term contract lasting 11 months, with a posting end date of June 23, 202

• The role is based in London, United Kingdom, and is expected to involve a hybrid working environment that offers flexibility. The EBRD values diversity and encourages applications from qualified candidates regardless of their background. The organization prioritizes employee well-being and offers a comprehensive suite of competitive benefits.