Business Systems Manager

Job Posting Organization:
CIMMYT is a cutting-edge, non-profit, international organization dedicated to solving tomorrow’s problems today. Established with a mission to improve the quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops, CIMMYT focuses on applied agricultural science, particularly in the Global South. The organization builds strong partnerships to enhance the livelihood trajectories and resilience of millions of resource-poor farmers while working towards a more productive, inclusive, and resilient agrifood system within planetary boundaries. As a core CGIAR Research Center, CIMMYT is part of a global research partnership aimed at achieving a food-secure future, dedicated to reducing poverty, enhancing nutrition" style="border-bottom: 1px dotted #007bff !important;">food and nutrition security" style="border-bottom: 1px dotted #007bff !important;">security, and improving natural resources.

Job Overview:
The Business Systems Manager at CIMMYT is responsible for ensuring the successful delivery of the organization’s ERP initiatives. This role requires a deep hands-on understanding of Microsoft Dynamics 365, including Finance & Operations and Customer Engagement, as well as proficiency in Microsoft Power BI/Fabric for enterprise analytics. The manager will also need to be familiar with Microsoft Azure services, DevOps pipelines, and various database and integration technologies. The position emphasizes the importance of building a high-performing development team, creating an inclusive culture, and promoting a DevOps environment that encourages collaboration and continuous improvement. The manager will work closely with the Solution Architect and PMO to maintain transparent progress reporting and ensure that all deliverables meet quality, timeline, and budget expectations.

Duties and Responsibilities:
The Business Systems Manager will be responsible for building and leading a high-performing development team, setting clear goals, mentoring team members, and providing constructive performance feedback. The role includes creating an inclusive, learning-oriented culture that encourages peer reviews, coding standards, and knowledge sharing. The manager will balance workload and prioritization to ensure a sustainable delivery pace and staff wellbeing. Responsibilities also include defining and controlling the Scope of Work for outsourced partners, ensuring deliverables meet quality standards, and negotiating fair rates. The manager will enforce SLAs and acceptance criteria, drive issue resolution, and promote a DevOps culture that emphasizes collaboration and continuous feedback. Additionally, the manager will maintain a centralized Change Request and Problem resolution backlog, apply Agile practices, own risk/issue logs, and identify optimization opportunities in processes and architecture.

Required Qualifications:
Candidates must have a minimum of 6 years of experience in a similar managerial role within ERP development. A deep knowledge of Microsoft Dynamics 365, Power BI/Fabric, Azure services, SQL Server, .NET framework, JavaScript, and API integrations is essential. Experience with SAP Concur and Sapience platforms is also required. Strong leadership skills and the ability to manage both internal teams and external vendors are crucial, along with a proven track record in managing budgets, timelines, and quality deliverables. Excellent collaboration skills with PMO and other stakeholders are necessary, as well as fluency in English, both written and spoken.

Educational Background:
While the specific educational background is not detailed in the job description, it is typically expected that candidates for such managerial positions hold at least a bachelor's degree in a relevant field such as Information Technology, Computer Science, or Business Administration. Advanced degrees or certifications in project management or ERP systems may be advantageous.

Experience:
The position requires a minimum of 6 years of experience in a managerial role related to ERP development. This experience should include a strong background in managing teams, overseeing projects, and ensuring the successful implementation of ERP systems.

Languages:
Fluency in English is mandatory for this position, both written and spoken. Additional language skills may be considered an asset but are not specified as requirements.

Additional Notes:
CIMMYT offers an attractive remuneration package that includes benefits in accordance with Mexican Labor Law, such as a year-end bonus of 40 days, a vacation premium of 56%, life and medical insurance, supermarket coupons, a savings fund, and social benefits. Employees also enjoy 15 public holidays and access to recreational areas including a gym and swimming pool. The position is full-time, and candidates must apply to the specific job code M25335 for the Business Systems Manager role. Only short-listed candidates will be contacted, and the position will remain open until filled. CIMMYT is committed to fostering a multicultural work environment that values gender equality, teamwork, and respect for diversity.