Operations Analyst

Job Posting Organization:
The International Finance Corporation (IFC) is a member of the World Bank Group, which is one of the largest sources of funding and knowledge for developing countries. Established to focus on the private sector in emerging markets, IFC operates in over 100 countries and is dedicated to creating markets and opportunities in developing nations. The organization committed a record $71.7 billion to private companies and financial institutions in fiscal year 2025, leveraging private sector solutions to combat poverty and promote sustainable development. The World Bank Group, which includes five global institutions, works collaboratively with public and private sector partners to address the most pressing global challenges, with a mission to end poverty and increase shared prosperity. With 189 member countries and more than 120 offices worldwide, the WBG utilizes data, research, and technology to develop innovative solutions for development challenges. For more information, visit www.ifc.org.

Job Overview:
The Operations Analyst position at IFC India is crucial for ensuring the efficient functioning of the India Country Office located in New Delhi. The selected candidate will be responsible for overseeing various operational aspects, including office administration, mission support, vendor and facility management, and protocol coordination. This role requires a highly organized individual with strong coordination and stakeholder management skills, capable of multitasking in a dynamic and multicultural environment. The Operations Analyst will work closely with various units within the organization, including the Country Management Unit (CMU) and Resource Management (RM), to provide high-quality support services and ensure smooth office operations. The position is designed for someone who can effectively manage office logistics, support senior management missions, and coordinate with external service providers to maintain operational excellence.

Duties and Responsibilities:

• Office Administration, Facilities, and Vendor Management: Oversee the daily administration and smooth functioning of IFC India offices in Delhi and Mumbai. Manage office procurement, contract administration, and timely processing of payments and reimbursements. Supervise outsourced staff and service providers, including housekeeping, security" style="border-bottom: 1px dotted #007bff !important;">security, drivers, and administrative support teams. Ensure effective coordination across both offices and manage office logistics, workspace planning, seating arrangements, and conference room management. Oversee onboarding of new staff and maintain relationships with vendors and contractors to ensure high-quality service delivery.
• Senior Management Mission, Travel, and Protocol Coordination: Oversee logistics and protocol arrangements for senior management missions and high-level delegations. Coordinate with the travel desk to ensure compliance with travel policies and manage airport protocol, hotel bookings, and transportation logistics. Liaise with government agencies on visa and travel-related matters.
• Events, Staff Engagement, and Safety Coordination: Coordinate logistics for conferences, workshops, and office events. Support safety and security initiatives and foster a collaborative workplace environment.

Required Qualifications:
The ideal candidate should possess a degree in Business Administration, Management, Hospitality, Public Administration, International Relations, or a related field. A minimum of 6–8 years of relevant professional experience in office administration, operations management, protocol coordination, travel management, or executive support is required. Strong experience in managing high-profile visits and vendor management is essential. The candidate should demonstrate excellent organizational, interpersonal, and communication skills, with a strong client orientation and the ability to work effectively in multicultural teams. Proficiency in Microsoft Office applications and familiarity with SAP or other enterprise systems is desirable.

Educational Background:
Candidates must have a degree in a relevant field such as Business Administration, Management, Hospitality, Public Administration, or International Relations. This educational background is essential for understanding the complexities of office operations and management.

Experience:
Candidates should have a minimum of 6–8 years of relevant professional experience in areas such as office administration, operations management, protocol coordination, travel management, or executive support. This level of experience is necessary to handle the responsibilities of the Operations Analyst position effectively.

Languages:
The mandatory language for this position is English. Proficiency in additional languages may be considered an asset, although not explicitly stated as preferred.

Additional Notes:
This position is a local recruitment opportunity with a term duration of 3 years. The role is full-time and may require flexible working hours to support senior management missions and events. The World Bank Group offers comprehensive benefits, including a retirement plan, medical, life and disability insurance, and paid leave, including parental leave. The organization is committed to being an equal opportunity and inclusive employer, ensuring a diverse and dedicated workforce.