Chief, Regional Service Management Service

Job Posting Organization:
The position is located within the Operations Support Division of the Office of Information and Communications Technology (OICT) at the United Nations. The OICT is responsible for providing information and communication technology services to support the operations of the UN. The organization aims to enhance the efficiency and effectiveness of the UN's operations through innovative technology solutions. The UN itself was established in 1945 and operates in multiple countries worldwide, employing thousands of staff members dedicated to various missions, including peacekeeping, humanitarian assistance, and development.

Job Overview:
The Chief of the Regional Service Management Service is tasked with overseeing the design and implementation of major systems initiatives related to broadcast, audiovisual, hybrid meeting, and conferencing support services. This role requires the incumbent to manage multiple concurrent projects that often involve innovative applications and complex system integrations. The position demands authoritative technical and policy advice to senior managers, ensuring that the organization meets its future needs while developing and disseminating best practices. The incumbent will lead a specialized team, manage procurements, and ensure that projects adhere to established time and cost parameters while maintaining high standards of technical quality. The role also involves preparing and monitoring budgets and work programs, developing innovative solutions to complex problems, and ensuring a stable and effective systems environment.

Duties and Responsibilities:
The duties and responsibilities of the Chief of the Regional Service Management Service include conceptualizing and developing strategies for major systems initiatives, overseeing the design and implementation of broadcast and audiovisual systems, providing technical and policy advice to senior management, leading a specialized team, managing procurements, developing performance measures, overseeing technical support services, preparing and monitoring budgets, and ensuring the development of standards and procedures. The incumbent will also be responsible for collecting and analyzing data to identify trends for data-driven planning and decision-making, ensuring that all team members can access and share necessary data effectively.

Required Qualifications:
The position requires an advanced university degree (Master’s degree or equivalent) in computer science, information systems, broadcast engineering, telecommunications, audiovisual engineering, media technology, or a related field. A first-level university degree combined with two additional years of qualifying experience may be accepted in lieu of the advanced degree. ITIL certification and project management certification are mandatory, while relevant professional certifications in broadcast and audiovisual systems are desirable.

Educational Background:
Candidates must possess an advanced university degree in relevant fields such as computer science, information systems, or broadcast engineering. A first-level university degree may be considered if accompanied by additional qualifying experience. Successful completion of degree and non-degree programs in data analytics, business analytics, or data science is advantageous.

Experience:
A minimum of ten years of progressively responsible experience in managing, supporting, and planning information and communication technology services is required. This includes experience in overseeing initiatives that span ICT, broadcast, and audiovisual domains, leading multidisciplinary technology teams, and supporting high-level international meetings or large intergovernmental conferences. Experience in data analytics is considered a plus.

Languages:
English is required for this position, with a minimum proficiency level of UN Level II in reading, writing, listening, and speaking. French is also a working language of the United Nations, but proficiency in French is not mandatory for this role.

Additional Notes:
The appointment is for an initial period of one year, with the possibility of extension. The United Nations emphasizes the importance of diversity and encourages applications from underrepresented member states. The organization is committed to creating an inclusive environment and actively supports gender balance in staffing. Staff members must fulfill lateral move requirements to be eligible for this vacancy. The UN does not charge any fees during the recruitment process and is committed to maintaining the highest standards of efficiency, competence, and integrity.