Online Volunteer

Job Posting Organization:
The United Nations Development Programme (UNDP) is a global organization that aims to eradicate poverty and reduce inequalities through sustainable development. Established in 1965, UNDP operates in approximately 170 countries and territories, working with governments and people to address development challenges. The organization focuses on various areas including democratic governance, sustainable development, and climate change, and is committed to achieving the Sustainable Development Goals (SDGs) by 203

• UNDP's Global Programme on Nature for Development is a key initiative that integrates multiple programs to promote nature-based solutions for sustainable development.

Job Overview:
The Online Volunteer position is part of the National Biodiversity Strategies and Action Plan (NBSAP) Accelerator Partnership, which is a global initiative aimed at supporting countries in implementing their biodiversity strategies to combat biodiversity loss by 203

• The volunteer will play a crucial role in optimizing the existing Customer Relationship Management (CRM) system built on monday.com. This involves translating a defined CRM strategy into a functional and scalable system that enhances multi-partner engagement, structured tracking of supplier interactions, and the generation of actionable insights for decision-making. The volunteer will be responsible for ensuring that the CRM system is relational, structured, and capable of supporting both operational and strategic needs.

Duties and Responsibilities:
The primary duties and responsibilities of the Online Volunteer include:

• Supporting the technical implementation of the CRM system by configuring and optimizing the existing setup in monday.com.
• Structuring data to ensure it is relational and searchable, allowing for effective tracking of multiple requests and partners.
• Implementing workflows that enhance the usability of the CRM for operational and strategic decision-making.
• Creating at least three operational dashboards that track supplier engagement, request pipelines, and match progress.
• Documenting the system structure and providing guidance for internal users to facilitate ease of use and understanding of the CRM functionalities.
• Collaborating with stakeholders to gather requirements and feedback for continuous improvement of the CRM system.

Required Qualifications:
The ideal candidate for the Online Volunteer position should possess the following qualifications:

• Strong technical skills in CRM systems, particularly in monday.com or similar platforms.
• Experience in data structuring and workflow implementation.
• Ability to translate strategic objectives into functional system configurations.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to effectively collaborate with various stakeholders and document processes.

Educational Background:
A background in information technology, computer science, data management, or a related field is preferred. Candidates with relevant certifications in CRM systems or project management will be considered favorably. A strong understanding of biodiversity and sustainable development principles is also beneficial.

Experience:
Candidates should have prior experience working with CRM systems, particularly in roles that involve system optimization, data management, or project support. Experience in a volunteer capacity or within international organizations is a plus, as it demonstrates an understanding of the collaborative nature of such environments.

Languages:
Fluency in English is mandatory, as all documentation and communication will be conducted in this language. Knowledge of additional languages, particularly those relevant to biodiversity and sustainable development, is considered an asset but not required.

Additional Notes:
This is a remote volunteer position, allowing for flexible working hours. The duration of the assignment is not specified, but volunteers are expected to commit to the project until the completion of the CRM optimization tasks. This role is suitable for individuals looking to gain experience in international development and contribute to global biodiversity efforts.