Caseworker

Job Posting Organization:
The organization is dedicated to providing trauma-informed services to refugees and other ORR qualified immigrants. It aims to support positive integration experiences and help clients achieve self-sufficiency. The organization operates in various locations across the United States, focusing on assisting vulnerable populations and ensuring they have access to necessary resources and services. It emphasizes inclusivity and diversity within its workforce and is committed to creating a supportive environment for both clients and employees.

Job Overview:
The Caseworker plays a crucial role in delivering comprehensive case management services to refugees and other eligible immigrants. This position is centered around providing trauma-informed care, which means understanding the impact of trauma on individuals and tailoring services to meet their unique needs. The Caseworker is responsible for conducting intake assessments to identify client needs and developing personalized self-sufficiency plans that align with each client's goals and preferences. This involves collaborating with clients to create actionable timelines and providing ongoing support through direct services, referrals, and advocacy. The Caseworker must also monitor client progress, address any challenges that arise, and ensure that clients are utilizing available resources effectively. Additionally, the role requires maintaining detailed records of client interactions and inputting data into management systems to track progress and outcomes. The Caseworker will work closely with colleagues and partner organizations to build a network of support for clients, ensuring that services are linguistically appropriate and culturally sensitive. This position may also involve outreach efforts to inform the community about available programs and services, as well as training and leading volunteers and interns in case management activities.

Duties and Responsibilities:
The Caseworker's responsibilities include providing comprehensive case management services to enrolled clients, conducting intake assessments to evaluate client needs, and developing individualized self-sufficiency plans in collaboration with clients. They will provide direct support through referrals and advocacy, receive referrals for case management, and participate in case conference meetings to ensure continuity of care. The Caseworker will assess client needs and create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs) to help clients overcome employment barriers and achieve stable employment. They will monitor client progress, document interactions in accordance with program requirements, and input client information into databases for tracking and reporting purposes. Building and maintaining relationships with area service providers is essential, as is the ability to travel to meet clients and transport materials as needed. The Caseworker may also conduct outreach to inform service providers and refugees about available programs, complete eligibility screenings for referrals, assist with benefits applications, and ensure that all services provided are linguistically appropriate. They will participate in program meetings and staff development activities, adhere to organizational policies, and perform other related duties as assigned.

Required Qualifications:
Candidates for the Caseworker position should possess an undergraduate degree in Social Work or a related field, although comparable work experience may be considered as a substitute. A minimum of 2 years of case management experience in a social services environment is required, with a preference for experience working with vulnerable or underserved populations. Candidates should demonstrate proficiency in Microsoft Office applications, possess strong organizational skills, and have experience in public speaking or presentations. The ability to communicate effectively and work collaboratively with diverse partners and clients in a cross-cultural environment is essential. Additionally, candidates must be willing and able to drive a 15-passenger van and demonstrate strong attention to detail and time management skills. Problem-solving abilities and the capacity to work independently as well as part of a team are also important.

Educational Background:
The educational background required for this position includes an undergraduate degree in Social Work or a similar field. While a degree is strongly preferred, candidates with relevant work experience in lieu of a degree may also be considered. This educational foundation is critical for understanding the complexities of social services and the needs of the populations served.

Experience:
The position requires at least 2 years of case management experience within a social services context. This experience should ideally involve working with vulnerable or underserved populations, as it equips the Caseworker with the necessary skills to navigate the challenges faced by clients. Familiarity with the specific needs of refugees and immigrants is highly beneficial.

Languages:
Proficiency in written and spoken English is mandatory for this position. Additionally, bilingual abilities in languages such as Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other languages commonly spoken by refugees and immigrants in Arizona are preferred. Strong communication skills, both written and verbal, are essential for effectively engaging with clients and community partners.

Additional Notes:
The working environment for this position includes a combination of standard office settings, remote work, and fieldwork within the service delivery area. The role may require occasional weekend and evening work, and candidates should be able to lift between 35 to 50 pounds, which may include furniture, household supplies, and food boxes. The compensation for this position is set at $20.97 per hour, with variations based on factors such as the labor market, job type, internal equity, and budget considerations. The organization offers a comprehensive benefits package, including sick days, paid time off, medical and dental insurance, a retirement savings plan, and an Employee Assistance Program. The organization is committed to diversity and inclusivity and encourages applications from candidates who can contribute to this goal.