IT Program Manager

Job Posting Organization:
The International Rescue Committee (IRC) is a leading humanitarian organization that provides assistance to people affected by conflict and disaster. Established in 1933, the IRC has grown to operate in over 40 countries and has a workforce of more than 14,000 employees. The organization is dedicated to helping those in need by providing vital services such as health care, education, and economic support. The IT department within the IRC plays a crucial role in ensuring that the organization can effectively deliver these services through technology solutions, including application development, system deployment, and project management.

Job Overview:
As the IT Program Manager, you will be responsible for managing the digital platforms that support the IRC's fundraising efforts, which are essential for funding life-saving programs for displaced communities worldwide. This role is pivotal in ensuring that the technology behind every donation and campaign is robust and effective. You will work within a modern MarTech ecosystem that includes various platforms such as Fundraise Up, Springboard, and Salesforce CRM. Your role will involve leading a team in delivering enhancements and new capabilities that enhance the digital supporter experience, ensuring that the IRC remains at the forefront of humanitarian technology solutions. This position requires a blend of technical expertise, project management skills, and a commitment to the IRC's mission, making it a high-impact role in a fast-paced environment.

Duties and Responsibilities:
The IT Program Manager will drive end-to-end program delivery, managing multiple concurrent MarTech initiatives from scope definition to post-delivery review. You will develop and maintain detailed project plans, ensuring that all projects are delivered on time, within budget, and to the required quality standards. As a Scrum Master, you will coach your teams on Agile principles, facilitate sprint planning and retrospectives, and proactively remove blockers to maintain project momentum. You will also be responsible for preparing clear status reports for stakeholders, managing budgets and vendor relationships, and conducting business analysis to ensure that all initiatives align with organizational needs. Additionally, you will maintain risk registers and mitigation plans, ensuring that potential issues are identified and addressed early in the project lifecycle. Partnering with Product Managers, you will help shape the roadmap for the MarTech portfolio, ensuring that it reflects both business priorities and technical realities.

Required Qualifications:
Candidates for the IT Program Manager position should possess 3-6 years of experience in IT project or program management, particularly in areas related to e-commerce systems, donation platforms, or marketing technology. A proven track record of delivering multiple projects concurrently, on time and within budget, is essential. Familiarity with Agile methodologies, such as Scrum or SAFe, is required, along with experience using project management tools like Jira or Monday.com. Strong stakeholder management and communication skills are crucial, as you will be engaging with a diverse range of project collaborators. Additionally, candidates should demonstrate strong analytical and problem-solving abilities, high levels of organization, and the capacity to work independently in a fast-paced, distributed environment.

Educational Background:
A bachelor's degree in a relevant field such as Information Technology, Business Administration, or Project Management is typically required for this position. Advanced degrees or certifications in project management (such as PMP, CSM, or SAFe) are highly desirable and may enhance a candidate's qualifications.

Experience:
The ideal candidate will have a minimum of 3-6 years of relevant experience in IT project or program management. Experience in managing e-commerce systems, donation platforms, or marketing technology projects is particularly valuable. Candidates should have a strong understanding of Agile methodologies and experience leading teams in a fast-paced environment.

Languages:
While English is the mandatory language for this position, proficiency in additional languages may be considered a plus, particularly if they align with the IRC's global operations and the communities served.

Additional Notes:
This position is remote, allowing for flexibility in work location within the United States. The role may require occasional domestic or international travel depending on project needs. The compensation for this position ranges from $88,277 to $103,222, based on various factors including the labor market and individual candidate experience. The IRC is committed to equal opportunity employment and adheres to professional standards that promote integrity, service, equality, and accountability. The organization offers a comprehensive benefits package, including paid time off, medical and dental insurance, retirement savings plans, and an Employee Assistance Program.