Caseworker Coordinator

Job Posting Organization:
The International Rescue Committee (IRC) is a prominent international humanitarian non-governmental organization (INGO) founded in 1933 at the behest of Albert Einstein. The organization is dedicated to responding to the world's most severe humanitarian crises, providing essential services to restore health, safety, education, economic wellbeing, and empowerment to individuals affected by conflict and disaster. With operations in over 40 countries and 29 U.S. cities, the IRC employs a diverse workforce committed to delivering impactful solutions that help millions of people regain control over their lives and strengthen their communities. The IRC's mission is to be a force for humanity, and its employees are driven by a passion for making a positive difference in the lives of those in need.

Job Overview:
The Caseworker Coordinator plays a crucial role in managing the provision of services for Refugee Support Services (RSS) funded clients. This position is focused on ensuring that every client receives high-quality support that aligns with IRC policies and donor requirements. The Caseworker Coordinator is responsible for overseeing all administrative services for clients, which includes public benefits, legal support, employment programs, and health or mental health care. The role requires a proactive approach to service delivery and program coordination, ensuring that services are delivered in a timely and effective manner. The Caseworker Coordinator will lead and coordinate RSS-funded case management programming, assign cases based on staff roles and client needs, and build strong partnerships with internal teams and community organizations to facilitate seamless access to resources for clients. This position also involves monitoring program performance, maintaining accurate documentation, and supporting the development of new programming based on client needs and funding availability.

Duties and Responsibilities:
The Caseworker Coordinator's responsibilities include, but are not limited to: leading and coordinating RSS-funded case management programming; ensuring timely and high-quality service delivery in accordance with IRC policies and donor requirements; assigning cases and service tasks based on staff roles and client needs; coordinating client access to follow-up services such as public benefits, legal support, employment programs, and health care; building partnerships with internal teams and community organizations; supporting the development and implementation of new RSS programming; maintaining accurate documentation and monitoring program performance; recruiting, training, and supporting program staff; representing IRC in community and partner meetings; and performing other duties as assigned.

Required Qualifications:
Candidates must possess a high school diploma, with a bachelor's degree in social work or a related field preferred. A minimum of two years of relevant experience is required, with a preference for candidates who have experience in refugee resettlement and the Refugee Support Services (RSS) program. Strong verbal and written communication skills in English are mandatory, along with relationship-building, diplomacy, and networking skills. Candidates should demonstrate success in working effectively in a multicultural environment, possess excellent problem-solving skills, and have a keen attention to detail. Proficiency in Microsoft Office applications and a valid driver's license with access to a personal, insured vehicle are also required. US work authorization is mandatory.

Educational Background:
The educational background required for this position includes a high school diploma as a minimum requirement, with a preference for candidates holding a bachelor's degree in social work or a related field. This educational foundation is essential for understanding the complexities of social services and the specific needs of refugee populations.

Experience:
The position requires at least two years of relevant experience, with a strong preference for candidates who have experience specifically in refugee resettlement and the Refugee Support Services (RSS) program. This level of experience is crucial for effectively managing casework and understanding the unique challenges faced by clients in these programs.

Languages:
Fluency in English is mandatory, with strong verbal and written communication skills required for effective interaction with clients and stakeholders. While English is the primary language needed for this position, additional language skills may be considered an asset, particularly languages spoken by the refugee populations served.

Additional Notes:
The working environment for this position includes a combination of standard office settings and fieldwork within the service delivery area. The position typically operates Monday through Friday from 9:00 AM to 5:00 PM, with the possibility of occasional weekend and evening work. The compensation for this role ranges from $25 to $27 per hour, depending on various factors such as labor market conditions, job type, internal equity, and budget considerations. The IRC offers a comprehensive benefits package that includes sick days, paid time off, medical and dental insurance, a retirement savings plan, and an Employee Assistance Program. The IRC is committed to creating a safe and inclusive workplace and adheres to core values of integrity, service, equality, and accountability.