Family Support Worker – Wellbeing Program

Job Posting Organization:
54 reasons is Australia’s leading child rights organisation, proudly part of the Save the Children Australia Group and a global movement. The organization is dedicated to ensuring that children and young people have their rights met and thrive in all their diversity. With a mission to provide quality services to children and their caregivers, 54 reasons operates in every state and territory, including remote areas and capital cities. The organization has a workforce of approximately 600 employees, reflecting a diverse range of backgrounds, talents, and experiences, which is essential for the challenging work they do.

Job Overview:
In this newly designed program for Victim-Survivors of Domestic and Family Violence and Sexual Assault, the Family Support Worker will be part of a supportive team that ensures victim-survivors receive appropriate and continuous care. This full-time, maximum term role is set to last until the end of December 2026, and the successful candidate will work within the Wellbeing Team in Mount Isa. The position focuses on creating lasting change for children and their families by providing compassionate emotional support, assisting clients in processing complex information during crises, and facilitating access to relevant services and community activities. The role emphasizes the importance of understanding the local community networks and requires the ability to translate complex processes into manageable steps for clients, ensuring they feel guided and connected throughout their recovery journey.

Duties and Responsibilities:
The Family Support Worker will be responsible for offering compassionate emotional support through active listening and presence, creating a safe and welcoming environment for individuals during or following specialist intervention. They will assist clients in processing complex or distressing information that may arise during times of crisis, helping them feel less overwhelmed and more supported. The role includes translating complex processes into clear, manageable steps to make the recovery journey more accessible and sustainable for each individual. Additionally, the Family Support Worker will provide practical assistance that complements specialist Domestic and Family Violence (DFV) services, allowing frontline workers to focus on safety. They will also facilitate warm, personalized referrals to relevant services and community-based activities in the Mount Isa region, ensuring clients feel guided and connected rather than simply redirected.

Required Qualifications:
Candidates must have demonstrated experience working with and understanding Aboriginal and Torres Strait Islander communities and families. They should possess experience in case management and strong computer literacy. A current valid driver’s license is required, along with a Working with Children Check or the ability to obtain one. The organization values the contributions of its employees and recognizes the importance of their knowledge of local community networks.

Educational Background:
While specific educational qualifications are not explicitly stated, candidates are expected to have relevant experience and knowledge that aligns with the responsibilities of the role, particularly in working with vulnerable populations and understanding the complexities of domestic and family violence.

Experience:
The position requires demonstrated experience in case management and a solid understanding of the needs of Aboriginal and Torres Strait Islander communities. Candidates should have a background in providing support to individuals in crisis situations, showcasing their ability to handle sensitive information and provide emotional support effectively.

Languages:
While the job description does not specify mandatory languages, proficiency in English is essential for communication with clients and colleagues. Additional language skills that reflect the diversity of the community may be considered beneficial but are not explicitly required.

Additional Notes:
This position is a full-time role with a maximum term contract lasting until the end of December 202

• The organization offers an award rate salary (Level 3.1 - $38.65 an hour) along with full salary packaging benefits, which can significantly enhance the overall compensation. Employees also receive a generous annual remote location allowance on top of their base salary, five weeks of annual leave, and individual learning plans to assist in career development. The organization supports workplace wellness through access to a free, confidential Employee Wellbeing Program and provides supportive management, including professional supervision training and monthly supervision sessions for non-casual employees. The organization encourages applications from Aboriginal and Torres Strait Islander candidates and is committed to diversity and inclusion in its recruitment process.