IT Associate

Job Posting Organization:
The job posting organization is UNHCR, the United Nations High Commissioner for Refugees, which was established in 195

• The organization is dedicated to protecting the rights and well-being of refugees and displaced persons worldwide. UNHCR operates in over 130 countries and has a workforce of more than 18,000 employees. Its mission is to ensure that everyone has the right to seek asylum and find safe refuge in another country, and to return home voluntarily, integrate locally, or resettle in a third country. UNHCR aims to safeguard the rights of refugees and other displaced persons and to provide them with the necessary support and assistance.

Job Overview:
The IT Associate position is crucial for providing reliable and timely IT services related to the application and infrastructure of UNHCR's standard IT services within the Area of Responsibility (AoR). The role involves working under the supervision of a (Senior) IT Officer and may require direct supervision from a (Snr) Admin Officer in the absence of an IT Officer. The IT Associate is responsible for ensuring that all IT and telecommunications systems are installed, maintained, and functioning properly to support field and emergency operations. This includes assessing IT needs, configuring systems, and providing technical training to local IT resources and users. The position requires a proactive approach to problem-solving and risk management, ensuring that all IT services align with UNHCR's core values and regulatory framework.

Duties and Responsibilities:
The duties and responsibilities of the IT Associate include assisting in on-site needs assessments, installing and maintaining UNHCR telecommunications and IT equipment, establishing IT requirements in field operations, and ensuring that all equipment is in good working condition. The IT Associate will monitor and maintain LANs, network servers, printers, and other IT infrastructure to prevent faults. They will also manage user access to the network, carry out minor hardware maintenance, and provide technical training to users. Additionally, the IT Associate will maintain accurate records of installations, repairs, and user access, and will escalate issues to supervisors when necessary. The role also involves supporting risk management and decision-making processes related to IT services.

Required Qualifications:
Candidates must possess relevant experience in IT, particularly with HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers, and satellite modems. Hands-on experience with wireless and VoIP systems, electricity, generators, and lightning protection is desirable. The position requires strong computer literacy and proficiency in Microsoft Office productivity software. Candidates should demonstrate accountability, analytical thinking, client orientation, and effective communication skills. A commitment to continuous learning and teamwork is essential.

Educational Background:
The minimum educational requirement for this position is a High School Diploma with three years of relevant experience, or a Bachelor’s degree or equivalent with two years of relevant work experience. Certifications in Information Technology are essential for this role, and candidates should have a solid understanding of IT systems and infrastructure.

Experience:
The IT Associate position requires a minimum of three years of relevant experience for candidates with a High School Diploma, or two years of relevant experience for those with a Bachelor’s degree or higher. Experience in emergencies and with specific IT systems is highly advantageous, as is familiarity with the operational context of UNHCR.

Languages:
Fluency in English is mandatory, and knowledge of the UN working language of the duty station (Malay) is also required. Candidates should have at least a B2 level proficiency in both languages. Additional language skills may be considered an asset.

Additional Notes:
This position is classified at the GS6 level and is a regular assignment with a target start date of April 1, 202

• The role is full-time and may involve working in a family-type residential location. The recruitment process may include a written test and/or oral interview, and only shortlisted candidates will be notified. UNHCR does not charge any fees during the recruitment process, and all staff members are expected to contribute to a safe and respectful working environment.